Senior Salesforce CRM Implementation Project Manager (Hybrid)

LA International; Wellingborough; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

LA International is seeking a Project Manager to lead Salesforce CRM implementations, delivering complex projects in a hybrid environment. You will drive end-to-end delivery, governance and stakeholder engagement across multiple workstreams to ensure on-time, on-budget delivery while maintaining high quality and customer satisfaction.

The role requires proven Salesforce implementation experience, strong leadership, and a track record of managing projects valued between £2m and £5m in retail or

Qualifications

• Proven Salesforce implementation experience is essential.
• Retail or wholesale industry experience is essential.
• Extensive project management experience or equivalent senior PM experience.
• Experience delivering projects valued between £2m and £5m.
• Strong CRM implementation and business transformation experience.
• Experience managing multidisciplinary teams, suppliers and multiple workstreams.
• Strong project governance, financial management, RAID and change-control experience.
• Experience working with Agile, iterative or Waterfall delivery methodologies.
• Strong commercial awareness and stakeholder management and leadership skills.

Responsibilities

• Lead end-to-end CRM and Salesforce implementation projects.
• Manage project plans, milestones, budgets, resources and dependencies.
• Coordinate multidisciplinary teams of up to 30 resources.
• Manage third-party suppliers, subcontractors and technical delivery partners.
• Maintain project governance, RAID logs, reporting and change-control processes.
• Manage financial forecasting, budgets, costs, revenue and commercial performance.
• Coordinate business requirements, testing, implementation and customer acceptance.
• Manage stakeholder expectations and communicate delivery progress to senior leadership.
• Identify delivery risks and implement corrective actions.
• Ensure successful project closure, service transition and operational handover.

Skills

Salesforce

CRM

Stakeholder management

Project governance

Budget management

Agile/Waterfall

Tools

Salesforce CRM

Job description

LA International is seeking a Project Manager to lead Salesforce CRM implementations, delivering complex projects in a hybrid environment. You will drive end-to-end delivery, governance and stakeholder engagement across multiple workstreams to ensure on-time, on-budget delivery while maintaining high quality and customer satisfaction.

The role requires proven Salesforce implementation experience, strong leadership, and a track record of managing projects valued between £2m and £5m in retail or