Senior Salesforce Administrator

The Economist; London; On-site; GBP 35,000 - 60,000; Full time

Job summary

The Economist Group is seeking an experienced Salesforce Administrator to enhance and support their Salesforce environment. This role involves user management, ticket handling, and collaborating with a team of Platform Administrators to ensure smooth operations. Candidates should have relevant Salesforce certifications and strong communication skills, along with a proactive work attitude.

Qualifications

• Salesforce Administration Certification is essential.
• Experience working with non-technical teams.
• Ability to handle user access requests efficiently.

Responsibilities

• Manage day-to-day user access requests on Sales & Service Clouds.
• Perform administrative tasks including user setup and permission management.
• Support and coach junior colleagues with Salesforce issues.

Skills

Understanding of Salesforce User Management

Teamwork with non-technical staff

Stellar communication skills

Ability to prioritize tickets to meet SLAs

Energetic approach to work

Education

Salesforce Administration Certification

Sales Cloud & Platform App Builder certification

Tools

Jira

Job description

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The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The Economist Group has recently implemented a B2C Salesforce instance to support over 1.2m subscribers and this is centred around Salesforce using Experience, Service & Marketing Clouds and includes installed packages and integrations, such as Limio and Zuora. In addition The Economist Group has a global implementation of Salesforce Sales Cloud and Experience Cloud, which supports business units in Economist Impact, Economist Intelligence and Economist Education Foundation and Corporate Enterprise Subscriptions. We are in the process of a transformation programme to re-implement our Sales Cloud instance into one Salesforce org, improving and rationalising business processes and user experience with out of the box and up to date capabilities.

This role consists of supporting platform administration, user management, ticket management, case triage and application & end user support.

The successful candidate will work in a small team of Administrators, supported by a Team Lead. This is an exciting role for an experienced Salesforce Administrator to work alongside a team of Platform Administrators who are new to the Salesforce ecosystem. You will therefore be a critical part of the Platforms Operations team to support the business and your colleagues.

Accountabilities

In this role you would be expected to:

• Provide support for the day to day user access and accessibility requests on Sales Cloud and Service Cloud.
• Perform administrative tasks such as setting up users, assigning permission sets, profiles and installed package licences.
• Working closely with the business to manage licence requests and assignments.
• Updating User access and accessibility tickets in Jira.
• Perform small and basic Salesforce enhancements, such as creating new fields, updating picklist values, page layouts.
• Support & coach more junior colleagues with Salesforce requests and troubleshooting
• Escalating Licence issues to Senior Team Members as necessary.
• Attend daily stand up meetings and team meetings.

Experience, skills and professional attributes

The ideal skills for this role are:

• Understanding of Salesforce User Management;
• Salesforce Administration Certification essential, and Sales Cloud & Platform App Builder desired
• A proven track record of teamwork with non-technical client staff and colleagues
• Stellar communication skills, verbal and written
• Ability to prioritise tickets to meet defined SLAs
• Work management tooling, such as Jira, is preferable but not required
• Energetic approach to work and a desire to learn

Introduction

The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The Economist Group has recently implemented a B2C Salesforce instance to support over 1.2m subscribers and this is centred around Salesforce using Experience, Service & Marketing Clouds and includes installed packages and integrations, such as Limio and Zuora. In addition The Economist Group has a global implementation of Salesforce Sales Cloud and Experience Cloud, which supports business units in Economist Impact, Economist Intelligence and Economist Education Foundation and Corporate Enterprise Subscriptions. We are in the process of a transformation programme to re-implement our Sales Cloud instance into one Salesforce org, improving and rationalising business processes and user experience with out of the box and up to date capabilities.

This role consists of supporting platform administration, user management, ticket management, case triage and application & end user support.

The successful candidate will work in a small team of Administrators, supported by a Team Lead. This is an exciting role for an experienced Salesforce Administrator to work alongside a team of Platform Administrators who are new to the Salesforce ecosystem. You will therefore be a critical part of the Platforms Operations team to support the business and your colleagues.

Accountabilities

In this role you would be expected to:

Provide support for the day to day user access and accessibility requests on Sales Cloud and Service Cloud.

Perform administrative tasks such as setting up users, assigning permission sets, profiles and installed package licences.

Build reports & dashboards.

Working closely with the business to manage licence requests and assignments.

Updating User access and accessibility tickets in Jira.

Perform small and basic Salesforce enhancements, such as creating new fields, updating picklist values, page layouts.

Support & coach more junior colleagues with Salesforce requests and troubleshooting

Escalating Licence issues to Senior Team Members as necessary.

Attend daily stand up meetings and team meetings.

Experience, skills and professional attributes

The ideal skills for this role are:

Understanding of Salesforce User Management;

Salesforce Administration Certification essential, and Sales Cloud & Platform App Builder desired

Salesforce Trailhead badges

A proven track record of teamwork with non-technical client staff and colleagues

Stellar communication skills, verbal and written

Ability to prioritise tickets to meet defined SLAs

Work management tooling, such as Jira, is preferable but not required

Energetic approach to work and a desire to learn

The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation , age or marital status.