Senior Sales & Marketing Manager - Shore Experiences

Carnival Cruise Line; Southampton; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Carnival Cruise Line is seeking a Senior Sales & Marketing Manager for Shore Experiences in Southampton. This pivotal role involves developing and implementing sales strategies to enhance guest experiences and drive growth across P&O Cruises and Cunard brands. The ideal candidate will have proven experience in the travel industry, strong leadership skills, and the ability to interpret data to inform strategies. Join us to create unforgettable holiday experiences!

Benefits

Employee Discounted Cruising plus Friends and Family offers

Annual bonus

Regular office events

Extensive learning and development opportunities

Minimum 25 days leave

Contributory Pension scheme

Company paid private medical and dental insurance

Life Assurance

Employee Shares Plan

Electric Car and Cycle to Work schemes

Qualifications

• Proven experience in a strategic sales and marketing role, preferably in travel or hospitality.
• Experience in developing effective sales strategies and managing customer relationships.
• Strong background in leading and mentoring teams.

Responsibilities

• Develop and implement comprehensive sales and marketing strategies.
• Lead a team to optimise sales channels and enhance performance.
• Shape customer propositions using insights and data.

Skills

Sales and Marketing Strategy

Customer Relationship Management

Team Leadership

Commercial Acumen

Data Interpretation

Job description

Senior Sales & Marketing Manager - Shore Experiences

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Job Description

Job Description

Carnival UK is in search of a Senior Sales & Marketing Manager – Shore Experiences, a pivotal role in shaping how we sell and promote our shore experience products, supporting our organisational direction and nurturing a high-performing team.

The Shore Experience team is dedicated to innovation and excellence in delivering unforgettable experiences for our Guests onboard. We focus on tailoring our services to meet the unique needs of our guests, while also boosting oursales and marketing effectivenessto drive growth.

Role Overview

TheSenior Sales & Marketing Manageris responsible for strategically developing and implementing comprehensivesales and marketing strategiesacross all channels to support our Destination objectives. This role spans both P&O Cruises and Cunard brands, translating commercial targets into actionable content and promotional plans – from the point of cruise booking to onboard.

Leading a team of three, the Senior Manager ensures shorex commercial objectives are understood, prioritised, and communicated effectively across the business.

This senior role demands a deep understanding of both brands and involves significant influencing and collaboration with wider business teams to ensure excellent execution.

Key Accountabilities Include

• Sales & Marketing Channel Optimisation and Expansion: Optimise existing sales channels and identify/establish new ones to enhance performance from the point of cruise booking to onboard. Lead a dynamic team to drive these initiatives and ensure marketing efforts are aligned with sales goals.
• Customer Proposition Development: Shape compelling customer propositions that resonate with our target audiences, using insights and data to inform messaging and positioning.
• Opportunity Identification and Risk Management: Identify trade and guest opportunities, develop creative sales and marketing plans to maximise these, and manage any risk trades, itineraries, or ships.
• Market Responsiveness and Adaptability: Stay responsive to market trends and dynamics, adapting strategies to capitalise on emerging opportunities and mitigate potential risks.
• Content Management and Brand Alignment: Oversee content for our 6,000 product SKUs, including images, videos, and copy assets, ensuring alignment with brand guidelines and leveraging trade, itinerary, and ship opportunities.
  
  

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06. Offered as a full-time position on a permanent basis, we offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

To thrive as a Senior Sales & Marketing Manager, we're looking for:

• Proven experience in a strategicsales and marketingrole, preferably within the travel, hospitality, or cruise industry.
• Demonstrated experience in developing and implementing effectivesales and marketing strategies and managing customer relationships to drive business growth.
• Experience in shaping and delivering customer propositions that drive engagement and conversion.
• Background in leading, mentoring, and managing a team to achieve business objectives.
• Strong commercial acumen and ability to interpret data to inform strategy.
  
  

Why Join Us?

Benefits

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Discounted retail and leisure via discounts portal
  
  

Ready to Lead?

If guiding a Guest Experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

#Job Functions: Strategy / Planning; Product Management; Sales

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Travel Arrangements

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