Senior Sales Manager, Kurt Geiger, Selfridges London

Kurt Geiger; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading footwear and accessories brand seeks a Senior Sales Manager to lead a dynamic team in delivering exceptional customer experiences and achieving sales targets. The role involves coaching, client relationship management, and operational oversight in a vibrant retail environment. Join a company that values diversity, creativity, and community engagement.

Benefits

Competitive salary

Generous bonus structure

Pension scheme

Seasonal shoes

Employee discounts

Qualifications

• Experience in leading and coaching teams.
• Ability to create a customer-centric culture.

Responsibilities

• Lead and motivate the sales team to excel in sales.
• Build and maintain client relationships.
• Ensure high levels of customer experience.

Skills

Sales

Customer Service

Team Leadership

Job description

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Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers has been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Position: Senior Sales Manager

The Senior Sales Manager is a true ambassador of the Company. The role involves leading, coaching, and building client relationships. You will be responsible for motivating your team to excel in sales while ensuring the highest level of customer experience, including close supervision of managers.

Requirements

Sales

• Deliver budgeted sales.
• Create a customer-centric culture by reviewing our service proposition to exceed customer expectations and strive to be market leaders.
• Maintain Host Store and concession relationships.
• Take initiative to improve the business.
• Review brand performance to inform commercial decisions.
• Contribute to departmental development aligned with consumer demands and business opportunities.
• Schedule and oversee staff planning for optimal floor coverage.
• Ensure staff presentation standards are met and store guidelines are followed.

Service

• Create a customer-focused environment. Train, coach, and develop the team to build relationships with clients.
• Monitor test shop results, CRM, and develop service action plans to meet company standards.
• Establish a client-focused approach to ensure top client experience and manage client relationships and books.

People

• Recruit new team members with the GM, following Kurt Geiger policies.
• Communicate policies effectively and ensure they are followed.
• Invest in developing your management team.
• Maintain positive relationships with co-workers and the Group GM.
• Promote positivity and teamwork daily.
• Communicate KPIs and manage performance regularly.

Operations

• Adhere to company policies and communicate them clearly.
• Oversee daily hygiene routines and store opening/closing standards.
• Understand back-of-house standards, including stock room management.

KPIs

• Meet sales targets.
• Achieve store and company sales, mystery shopper, and productivity targets.
• Meet retention and turnover goals.
• Contribute to payroll targets.
• Maintain audit accuracy within +/- 0.3%.
• Meet event sales revenue targets.
• Achieve and surpass 10% client book sales growth.

Benefits

• Competitive salary
• Generous bonus structure
• Pension scheme
• Seasonal shoes
• Employee discounts

Our Culture

We are a fast-paced, innovative brand that values progress, kindness, and work-life balance. We foster a friendly, vibrant environment that supports wellbeing and community engagement.

Our Stores

Since our first store opened on London Bond Street in 1963, we now operate over 70 stores in the UK and over 400 globally, including flagship and department store locations.

We Are One

For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism