Senior Sales/Key Holder

Reiss Limited; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Commission

Pension

Health services

Medicash health plan

Fitness discounts

Parental pay

Leave 23 days rising to 25

Referral scheme

Career development

Job summary

Reiss Limited is seeking a Senior Sales / Key Holder for our Bicester Outlet store. This permanent role is available on a full-time or part-time basis. You will lead by example, drive personal sales, and ensure excellent customer service within a premium fashion environment.

The role requires representing the brand with style and upholding store standards while supporting the team through busy periods and product launches.

Qualifications

• Experience in delivering excellent customer service.
• Ability to lead a team and motivate colleagues.
• Strong communication and product knowledge skills.

Responsibilities

• Represent the brand with style, grooming, and professional demeanor.
• Educate team on brand identity and ways of working.
• Support the team through changes and under pressure.
• Ensure brand standards and store cleanliness are maintained.
• Build customer relationships and develop a loyal customer base.
• Stay up-to-date with product trends to inspire outfits.

Job description

Why choose Reiss?

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s this role about?

As part of our Retail team, you’ll be joining our store in Bicester Outlet, as our Senior Sales / Key holder on a permanent, Full time or part-time basis.

What You'll Be Doing

• Supports the team to represent the brand with their personal styling, grooming standards, demeanor and overall appearance
• Educates the team on our brand identity and ways of working
• Supports the team through change
• Works well under pressure
• Ensures the team understand and conduct themselves in line with our brand values
• Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
• Communicates relevant company news to the team
• Ensures the team build and nurture customer relationships, creating a loyal customer base
• Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers
• Understands store targets, budgets and KPI levers
• Motivates and helps the team to deliver personal sales targets and lead by example
• Ensures the store is opened and closed safely and efficiently
• Deploys the team effectively across the store to complete required tasks and meet deadlines
• Adapt their communication style for individuals
• Provides clarity when providing instructions or giving direction
• Recognises achievements, gives praise as well as constructive feedback to improve performance

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding commission structure.
• Workplace pension contributions.
• Health & wellbeing services.
• Medicash health support plan.
• Fitness discounts & cycle to work programme.
• Enhanced parental pay & family friendly policies.
• 23 days annual leave, increasing to 25 days after 2 years’ service.
• Employee referral scheme.
• Career development opportunities.

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.