Senior Sales Assistant

Charles Tyrwhitt; Marlow; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading company in men's fashion is seeking a Senior Sales Assistant in Marlow. The role involves leading a sales team, driving targets, and ensuring top-notch customer service. Ideal candidates will have retail experience and a passion for selling. Enjoy competitive pay, bonuses, and professional development opportunities.

Benefits

Competitive salary

Excellent quarterly bonus scheme

Uniform allowance

Staff discount

Support for commuting

Career development support

Fun fund for parties and team activities

Professional development through the Tyrwhitt Academy

Qualifications

• Previous experience in retail or hospitality.
• Key holder experience is desirable.

Responsibilities

• Support and lead the sales team to exceed targets.
• Manage customer appointments and ensure an excellent in-store experience.
• Assist with operational, compliance, and administrative tasks.

Skills

Customer Service

Sales

Team Leadership

Job description

The Role:

At Charles Tyrwhitt, our purpose is to “Make it easy for men to dress well,” and we can’t do that without our specialist teams.

This time, we’re looking for a Senior Sales Assistant to work in our store in Marlow.

The available contract is for 16 hours per week. Candidates must be flexible to work on weekdays and weekends.

What you will be doing:

The main objective of the Senior Sales Assistant is to support and lead the sales team to exceed targets, maximize KPIs, and deliver first-class customer service. You’ll be an expert in CT selling skills, using this to drive store targets through your own sales while coaching and influencing the team. You will manage customer appointments, including wedding party bookings, and ensure an excellent in-store experience. As a senior team member, you will have key-holding responsibilities for opening and closing the store, and will work with management to train and coach Sales Assistants. You will also be one of the top sellers in the store.

Additionally, you will assist with operational, compliance, and administrative tasks to ensure smooth daily store operations, adhering to company policies, health and safety guidelines, and security procedures.

What we are looking for:

The ideal candidate will have previous experience in retail or hospitality, preferably with some store management exposure. Key holder experience is desirable. The most important qualities are a passion for customer service, selling, and the ability to maintain this focus while achieving sales targets.

We value our 3 BE’s: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.” We embrace a collaborative, entrepreneurial environment and seek proactive, hardworking individuals who are drivers of change.

What you can expect from us:

• Competitive salary and an excellent quarterly bonus scheme
• Uniform allowance, refreshed every 6 months
• An entrepreneurial environment encouraging innovation and initiative
• Staff discount from day one, including access to The White Company
• Support for commuting and career development, including cycle-to-work schemes and relocation packages
• Fun fund for parties, treats, and team activities
• Partnerships with charities and sustainability initiatives
• Professional development through the Tyrwhitt Academy, including product knowledge, customer service training, and apprenticeship programs

Who We Are

Founded by Nicholas Charles Tyrwhitt Wheeler, who believed in creating better, value-for-money shirts for all men, our company has grown over three decades. Today, we offer a full wardrobe of stylish solutions for every occasion, aiming to make dressing well easy for men everywhere.

Our flagship store is on London’s Jermyn Street, with our headquarters in London Bridge, and offices in Manhattan, Milton Keynes, and beyond. We are committed to sustainability, ethical practices, and giving back to the community.

We pride ourselves on a diverse, passionate, and entrepreneurial culture, guided by our 3 BE’s: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.”