Senior Sales Assistant

Charles Tyrwhitt; City of Edinburgh; On-site; GBP 22,000 - 26,000; Part time

Job summary

A leading company in the retail sector is seeking a Senior Sales Assistant for their Edinburgh store. The role involves leading the sales team, managing customer appointments, and ensuring top-notch customer service. Candidates must have prior retail experience and a passion for delivering excellent service, along with key-holding responsibilities.

Benefits

Competitive salary with quarterly bonus

Uniform allowance refreshed every 6 months

Staff discount from day one

Cycle to work scheme and relocation packages

Team building events and activities

Professional development and training

Qualifications

• Previous retail or hospitality experience is essential.
• Key Holder experience is preferable.
• Strong passion for customer service and sales.

Responsibilities

• Lead the sales team to exceed targets and deliver exceptional customer service.
• Manage customer appointments and ensure a high-quality in-store experience.
• Handle key-holding responsibilities and induct new staff.

Skills

Customer Service

Sales Skills

Team Leadership

Job description

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The Role:

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

The Role:

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

This time, we’re on the lookout for a Senior Sales Assistant who will be working with the Team in our Edinburgh store.

The contract available is for 40 hours per week, candidates must be flexible to work on weekdays and weekends.

What you will be doing:

The main objective of the Senior Sales Assistant is to support and lead the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service. You’ll be an expert in CT selling skills using this to drive the store’s targets through your own sales whilst coaching and influencing the team to deliver strong sales numbers. The Senior Sales Assistant will be a key player in managing customer appointments, wedding party appointments, and ensuring an excellent in-store experience for our customers. As a senior member of the sales team, you will have key-holding responsibilities of opening and closing the store, and will work with the management team to induct, train and coach Sales Assistants and will be one of the top sellers in store.

Aside from this, the Senior Sales Assistant will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

What we are looking for:

The ideal candidate will have previous experience in a retail or hospitality position, ideally with some exposure to store management. Key Holder experience is preferable for this position. The most important thing we’re looking for is a passion for Customer Service, selling and the proven ability to keep this at the forefront of your mind whilst delivering great sales.

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.

As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.

What you can expect from us:

• Competitive salary and an excellent quarterly bonus scheme
• Uniform – retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months.
• A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
• You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
• We will help you get to work too! We have a great cycle to work scheme and relocation packages to support career development
• We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
  
  

Who We Are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.

‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”. Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

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