Senior Risk & Crisis Response Manager (High Severity)

Amazon Uk Services Ltd.; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

Amazon Uk Services Ltd. in London seeks a Risk Manager for High Severity Intelligence (HSI) to lead incident response and drive risk mitigation across teams and Legal. You will own end-to-end investigations and manage communications with senior leaders during severe incidents.

The role requires high emotional intelligence, the ability to navigate ambiguity, and strong written and verbal communication. Travel up to 15% and cross-time-zone work flexibility are expected.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent.
• Experience handling confidential information.
• Knowledge of Microsoft Office products and applications at an advanced level.
• Experience partnering with cross-functional teams to develop and implement standards, policies and programs or equivalent.

Responsibilities

• Participate in on-call rotation, leading incident response activities within the region.
• Own incident investigation end-to-end, identifying contributing factors and recommending risk mitigations.
• Align with key stakeholders and Legal to ensure incident response and risk mitigation actions meet regulatory and compliance requirements.
• Optimise existing workflows and processes for incident response, identifying improvements to drive team effectiveness in an evolving legal and regulatory landscape.
• Own risk programs, driving execution and measuring outcomes against team goals.
• Measure and track program effectiveness within your workstream, surfacing insights and recommendations to leadership.
• Prepare clear incident reports, COEs, and briefing documentation used by senior leaders.
• Communicate proactively with internal stakeholders, negotiating priorities and clarifying what success looks like.

Skills

High emotional intelligence

Crisis management

Incident response

Stakeholder communication

Negotiation

Leadership

Analytic skills

Education

Bachelor's degree or equivalent

Tools

SQL

Excel

Job description

Amazon Uk Services Ltd. in London seeks a Risk Manager for High Severity Intelligence (HSI) to lead incident response and drive risk mitigation across teams and Legal. You will own end-to-end investigations and manage communications with senior leaders during severe incidents.

The role requires high emotional intelligence, the ability to navigate ambiguity, and strong written and verbal communication. Travel up to 15% and cross-time-zone work flexibility are expected.