Senior Risk and Compliance Manager

Corporate Travel Management (CTM) Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

CTM Group in the UK is seeking a Risk and Compliance Manager to establish and lead CTM UK/EU’s risk and compliance framework, ensuring adherence to UK regulatory, contractual and ethical obligations.

You will proactively identify operational, financial, regulatory and supplier risks in corporate travel, maintain good relationships with clients, travellers, suppliers and regulators, and provide transparent reporting.

Qualifications

• Proven experience managing risk registers and compliance frameworks.
• Strong relationship management and stakeholder communication.
• Ability to navigate complex regulatory environments and interpret requirements.
• 5–10 years in compliance, risk, or governance in travel or regulated services.

Responsibilities

• Internal Governance, Policies & Controls
• Regulatory Compliance
• Corporate Client, Contract, and SLA Compliance
• Supplier and Partner Compliance
• Operations
• Reporting & Governance

Skills

Risk management

Compliance frameworks

Relationship management

Stakeholder management

Regulatory interpretation

Integrity & confidentiality

GDS / OBT knowledge

ATOL / IATA knowledge

Governance experience

Travel industry experience

Tools

GDS / OBTs

Job description

Now boarding: Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

About CTM

CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk

About the Role

The Risk and Compliance Manager reports to the Head of Legal and is responsible for establishing, leading, and overseeing the risk and compliance framework for CTM UK/EU. This role ensures the organisation meets all relevant UK regulatory, contractual, and ethical obligations, as well as internal governance policies, while proactively identifying and mitigating operational, financial, regulatory, reputational and supplier risks inherent in the corporate travel sector.

The position plays a critical part in maintaining trust with corporate clients, travellers, suppliers, and regulators, and in enabling responsible business growth.

Delivers contractual obligations and transparent reporting

Meets UK travel regulations (IATA, ATOL, when applicable)

Maintains safe, legal relationships with suppliers

Follows UK bribery, competition, and tax requirements

Trains staff to operate to UK corporate travel standards

Skills & Experience

• Proven experience managing risk registers and compliance frameworks.
• Excellent relationship management and communication skills and stakeholder management
• Strong analytical, investigative, and organisational abilities.
• Ability to manage complex regulatory environments and interpret legal requirements pragmatically.
• High integrity, sound judgement, and confidentiality.
• 5–10 years of experience in compliance, risk, or governance, preferably within a TMC, travel sector organisation, or regulated service industry.
• Experience working with large corporate clients and their audit/compliance requirements.
• Desirable: Good understanding of UK travel industry regulations (ATOL, IATA) and strong knowledge of corporate travel operations, GDS/OBTs, and business travel processes.
• Experience with ATOL/IATA accredited environments.
• Background in GDS, travel technology, or corporate travel operations.

Key Responsibilities

• 1. Internal Governance, Policies & Controls
• 3. Regulatory Compliance
• 4. Corporate Client, Contract, and SLA Compliance
• 5. Supplier and Partner Compliance
• 6. Operations
• 8. Reporting & Governance

What to expect from the recruitment process

• Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
• Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
• If you are successful we will invite you to our office for a final stage interview.

Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.

CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only.

CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

Reward & Recognition

Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at [e-mail]