Senior Retail Advisor

BT Group; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Senior Retail Customer Advisor, where you'll lead a team, engage with customers, and ensure operational excellence. This role offers flexibility and numerous benefits, including generous leave, training support, and discounts on products. Be part of a dynamic environment that values your contribution.

Benefits

Online GP access for family

Market-leading paid carer’s leave

Generous family leave

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Qualifications

• Retail experience with sales targets
• Ability to motivate and guide a team
• Knowledge of the telecoms sector

Responsibilities

• Oversee the store and lead the team in the absence of management
• Provide excellent customer service and technical support
• Maintain high store standards and achieve sales goals

Skills

Leadership skills

Problem-solving

Technical knowledge

Customer service

Sales motivation

Adaptability

Job description

Social network you want to login/join with:

As a Senior, you’ll play an integral part of the leadership team in store – coaching and guiding the team and supporting your manager with day-to-day operations.

This role is for problem-solvers and those eager to take on challenges; individuals who want their careers to matter. Being a Senior Retail Customer Advisor isn’t just a title, but a badge of pride. You’ll be a key member of your team, deputising and overseeing the store in the absence of the Manager and Assistant Manager, ensuring both your team and customers feel valued. If you bring energy, we’ll reward you accordingly.

We understand life is dynamic, and like most roles within EE, this opportunity offers flexibility. We’re committed to supporting your success, whether that means accommodating appointments, days off, or family emergencies. We consider all candidates, whether you can work full-time, part-time, or need job sharing. If you’re the right fit, we’ll do our best to support you.

What you’ll do:

• Bring enthusiasm and motivation to the shop floor
• Provide technical knowledge and recommend suitable products
• Create a welcoming environment for customers
• Maintain store standards when the Store Manager and Assistant Manager are absent
• Show how you’ve met or exceeded sales targets and deadlines
• Experience in serving and delighting retail customers
• Possess leadership skills for guidance and mentorship
• Thrives in a fast-paced, changing environment
• Knowledge of the telecoms sector

What’s in it for you?

• Online GP access for you and your immediate family, funded by us
• Market-leading paid carer’s leave for up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products, saving hundreds annually
• Support for your career development
• Season Ticket Travel Loan to assist with commuting costs
• Volunteering days to give back to your community
• Optional private healthcare and dental coverage

About EE:

Empowered, challenged, supported, and rewarded, our people are key to our success. We focus on great service and maintaining the UK's best network. As part of BT, we foster a culture that energizes and supports your career growth. Join us and be part of a top-performing team.

EE is committed to inclusivity, welcoming applicants from all backgrounds. We value diversity and encourage applications from all community sections. We offer flexible working options, including part-time hours and emergency leave, to help you find a role that fits your life.