Senior Resource Planning Analyst

Royal London; Alderley Edge; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

28 days annual leave

Pension up to 14% matched

Private medical insurance

Job summary

Royal London in the United Kingdom is seeking a Senior Resource Planning Analyst to drive short- and mid-term capacity planning for customer-facing teams. You will produce weekly and intra-daily plans, model demand against staffing, and collaborate with managers to ensure the right people are in the right places.

You'll mentor analysts, build strong stakeholder relationships, and optimise our workforce systems such as Verint or NICE IEX to align with customer demand.

Qualifications

• Proven experience in a resource planning role.
• Strong analytical skills with ability to draw key insights.
• Understanding of data processes and performance tracking.
• Knowledge of workforce planning systems such as Verint or NICE IEX.

Responsibilities

• Produce weekly and intra-daily resource plans with capacity and recruitment inputs.
• Support, develop and mentor analysts.
• Build stakeholder relationships and gather inputs.
• Track adherence to plans to ensure accurate resource forecasting.
• Optimize workforce planning systems to align with customer demand.

Skills

Resource planning

Analytical skills

Data interpretation

Workforce planning systems

Tools

Verint

NICE IEX

Job description

“It feels good to have a career with real purpose.”

Job Title: Senior Resource Planning Analyst

Contract Type: Permanent

Working style: Hybrid 50% home/office based

As Senior Resource Planning Analyst, you will be part of our Group Operations Planning and Performance team and responsible for providing short and medium-term resource planning across our Group Operations customer facing teams to help them ensure they have the right people in the right place at the right time to deliver world class customer service!

About the role

• Support the Resource Planning Manager by producing accurate weekly and intra-daily resource plans, as well as building and maintaining capacity and recruitment plans.
• Support, develop and mentor the Resource Planning and Real Time Analysts.
• Build strong stakeholder relationships, working with them for inputs and advise where necessary.
• Track and monitor your adherence to plans to ensure accurate planning of resource.
• Optimise the workforce planning system ensuring Group Operations is resourced as close to customer demand profiles as possible.

About you

• Proven experience in a Resource Planning role is essential.
• Strong analytical skills and ability to draw out key messages from these.
• Understanding of data processes, solutions, and how these can be used to track performance.
• Knowledge and experience in using workforce planning systems, ideally Verint or NICE IEX.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Only candidates who have the legal right to work in the UK or Ireland can undertake this role.
Unfortunately, Royal London is unable to provide visa or work permit sponsorship.