Senior Resident Services Assistant

Allscreens Nationwide Ltd; Birmingham; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Birthday day off

Enhanced annual leave

Company pension scheme

Medical cover

Refer a friend scheme

Volunteer day

Cycle to work scheme

Study support

Long service awards

Employee assistance & counselling

Job summary

urbanbubble is seeking a Senior Front of House/Senior Resident Services Assistant for The Whitmore Collection in Birmingham. You will act as the face of the development, delivering a professional and welcoming resident experience from arrival to departure, handling enquiries, and maintaining safety and presentation standards.

Join a team that values connections, top-tier service, and a positive energy. The role is 40 hours per week over 5 days on a rota, with a comprehensive perks package

Qualifications

• Experience supervising, coaching, or leading a team.
• Excellent communication, organisation, and problem-solving skills.
• Confident using Microsoft Office and management systems.
• Able to work independently, follow procedures, and stay calm under pressure.
• High attention to detail with strong standards for presentation and service.

Responsibilities

• Act as the face of the community, delivering a professional and welcoming resident experience.
• Maintain a safe, secure, and compliant building through inspections and procedures.
• Support team performance, including training, onboarding, and supervision of Community Hosts.
• Contribute to an exceptional resident journey and overall community experience.
• Handle resident enquiries, complaints, and maintenance requests.
• Coordinate contractors, services, and day-to-day building operations.
• Support resident events and maintain high presentation standards.

Skills

Team leadership

Communication

MS Office

Independent

Attention to detail

Tools

Microsoft Office

Job description

We are looking for an amazing day SeniorResident Services Assistantto join our friendly team at The Whitmore Collection,

Birmingham and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for

the property. This role is a permanent contract working 40 hours per week 5 days out of 7 on a rota basis

Hey there! Ready to make a difference?

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where

people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive

energy to everything you do, we’d love for you to join us as a Senior Community Host!

As Senior Front of House, you’ll be right at the heart of our community, ensuring our residents have an amazing experience from

the moment they arrive until the moment they leave us. You’ll be involved in everything from handling enquiries to making sure

• Act as the face of the community, delivering a professional and welcoming resident experience
• Maintain a safe, secure, and compliant building through inspections and procedures
• Support team performance, including training, onboarding, and supervision of Community Hosts
• Contribute to an exceptional resident journey and overall community experience

Key responsibilities

Team leadership & quality

• Coach, mentor, and support Community Hosts, including onboarding and inductions
• Provide feedback, set objectives, and maintain service standards through audits
• Ensure policies, procedures, and safety standards are consistently followed

Leasing & commercial awareness

• Support enquiries, viewings, applications, and marketing activity
• Maintain listings, analyse data, and contribute to performance targets

Resident lifecycle (Move-in to Move-out)

• Ensure compliance, apartment readiness, and smooth move-in/out processes
• Support renewals, inspections, and resolve deposits or damages efficiently

Resident & building services

• Handle resident enquiries, complaints, and maintenance requests
• Manage parcels, bookings, communications, and resident accounts
• Coordinate contractors, services, and day-to-day building operations
• Support resident events and maintain high presentation standards

Safety & operations

• Conduct regular building patrols and safety checks
• Monitor CCTV, manage access, and respond to emergencies appropriately

Who you are (key skills & experience)

• Experience supervising, coaching, or leading a team
• Excellent communication, organisation, and problem-solving skills
• Confident using Microsoft Office and management systems
• Able to work independently, follow procedures, and stay calm under pressure
• High attention to detail with strong standards for presentation and service
• Professional, proactive, and resident-focused with a positive attitude

And here’s what we offer:

We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth.

After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!

Here’s a little glimpse into our bubble benefits

• Birthday day off, monthly paid wellbeing hour & enhanced annual leaveto make sure you get the rest you need
• Company pension scheme & medical Coverfor your long-term health & to help plan for the future
• Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
• Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
• Enhanced sick pay & family leaveto take care of yourself & your loved ones
• Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
• Cycle to work scheme to help you get to work in a healthier, greener way
• Study support to help you grow & reach your goals
• Long service awards to celebrate every mile stone with us
• Employee assistance & counselling for those times when you need a little bit of extra support
• & the best part? You'll be working with some truly incrediblepeople who are passionate about what they do & are always ready to support you!

If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!