Senior Resident Services Assistant

Allscreens Nationwide Ltd; Bath; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Birthday day off

Pension scheme

Volunteer day

Enhanced annual leave

Employee wellbeing support

Refer a friend scheme

Job summary

urbanbubble in Bath is seeking a Senior Community Host to act as the face of the development, greet residents and visitors, and ensure a welcoming, professional experience from arrival to departure. You will lead and train Community Hosts, handle enquiries, move-ins, renewals, and coordinate building operations while upholding safety and service standards.

Join a people-centric team with a rota-based, 40-hour week and a focus on creating vibrant, caring communities.

Qualifications

• Experience supervising or leading a team.
• Excellent communication, organisation, and problem-solving skills.
• Proficient with Microsoft Office and management systems.
• Able to work independently, follow procedures, and stay calm under pressure.
• High attention to detail with strong standards for presentation and service.
• Professional, proactive, and resident-focused.

Responsibilities

• Act as the face of the community, delivering a professional and welcoming resident experience.
• Maintain a safe, secure, and compliant building through inspections and procedures.
• Coach, mentor, and supervise Community Hosts, including onboarding and inductions.
• Support enquiries, viewings, applications, and marketing activity.
• Move-in to move-out processes: renewals, inspections, and deposits.
• Coordinate contractors, services, and day-to-day building operations.
• Support resident events and maintain high presentation standards.
• Handle resident enquiries, complaints, and maintenance requests.

Skills

Leadership

Communication

Problem-solving

Organisation

Independent working

Attention to detail

Resident-focused

Tools

MS Office

CRM systems

Job description

We are looking for an amazing day SeniorCommunity Host - Dayto join our friendly team at Spring Wharf in Bath and act as the

face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is

permanent contract working 40 hours per week on a rota basis.

Hey there! Ready to make a difference?

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where

people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive

energy to everything you do, we’d love for you to join us as a Senior Community Host!

As Senior Front of House, you’ll be right at the heart of our community, ensuring our residents have an amazing experience from

the moment they arrive until the moment they leave us. You’ll be involved in everything from handling enquiries to making sure

Key responsibilities

• Act as the face of the community, delivering a professional and welcoming resident experience
• Maintain a safe, secure, and compliant building through inspections and procedures
• Support team performance, including training, onboarding, and supervision of Community Hosts
• Contribute to an exceptional resident journey and overall community experience

Team leadership & quality

• Coach, mentor, and support Community Hosts, including onboarding and inductions
• Provide feedback, set objectives, and maintain service standards through audits
• Ensure policies, procedures, and safety standards are consistently followed

Leasing & commercial awareness

• Support enquiries, viewings, applications, and marketing activity
• Maintain listings, analyse data, and contribute to performance targets

Resident lifecycle (Move-in to Move-out)

• Ensure compliance, apartment readiness, and smooth move-in/out processes
• Support renewals, inspections, and resolve deposits or damages efficiently

Resident & building services

• Handle resident enquiries, complaints, and maintenance requests
• Manage parcels, bookings, communications, and resident accounts
• Coordinate contractors, services, and day‑to‑day building operations
• Support resident events and maintain high presentation standards

Safety & operations

• Conduct regular building patrols and safety checks
• Monitor CCTV, manage access, and respond to emergencies appropriately

Who you are (key skills & experience)

• Experience supervising, coaching, or leading a team
• Excellent communication, organisation, and problem‑solving skills
• Confident using Microsoft Office and management systems
• Able to work independently, follow procedures, and stay calm under pressure
• High attention to detail with strong standards for presentation and service
• Professional, proactive, and resident‑focused with a positive attitude

And here's what we offer:

Here's a little glimpse into our bubble benefits

Benefits

• Birthday day off, monthly paid wellbeing hour & enhanced annual leaveto make sure you get the rest you need
• Company pension scheme & medical Coverfor your long-term health & to help plan for the future
• Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
• Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
• Enhanced sick pay & family leaveto take care of yourself & your loved ones
• Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
• Cycle to work scheme to help you get to work in a healthier, greener way
• Study support to help you grow & reach your goals
• Long service awards to celebrate every mile stone with us
• Employee assistance & counselling for those times when you need a little bit of extra support

& the best part? You'll be working with some truly incrediblepeople who are passionate about what they do & are always ready to

support you!

We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth.

After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!

If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!