Senior Release Engineer

SoundHound AI; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

SoundHound AI is seeking a Release Operations Manager to orchestrate the end-to-end lifecycle of product installations and upgrades. You will act as the circuit-breaker between engineers, clients, and partners to ensure timely deliveries and smooth handoffs.

As part of the Release Management (Service Technology) team, you will design organizational trackers, drive continuous improvement, and align stakeholder communications, with emphasis on clarity and reliability across environments.

Qualifications

• Proven ability to manage multiple high-stakes projects in a fast-paced SaaS/AI environment.
• Understand CI/CD concepts and cloud infrastructure basics.

Responsibilities

• Coordinate end-to-end release lifecycle of product installations and upgrades.
• Track release success/failure rates and report to leadership.
• Design trackers for client-specific repos and configurations.
• Liaise between Release Management, R&D and external partners.
• Maintain up-to-date, customer-friendly Confluence documentation.
• Coordinate White Glove support schedules for long-duration installs.

Skills

Organizational management

Technical literacy

Jira/Confluence/Bitbucket

Strategic thinking

Communication

Tools

Jira

Confluence

Bitbucket/Git

Job description

Your Career, our Future—Together.

Ready to join something big? At SoundHound AI, we bring voice, generative, and conversational AI together to transform how people interact with products and services. From voice-enabled vehicles to food ordering and customer support, our multilingual, omnichannel technology already impacts hundreds of millions worldwide.

The Opportunity

The Release Management (aka Service Technology) team is the backbone of our product delivery, responsible for the "1Click" installation and upgrade of our enterprise AI solutions. As our Release Operations Manager, you will be the "air traffic controller" for the team.

While the engineers focus on the "brilliant brains" of automation, you will focus on the organizational pulse. You will track every moving part of the release cycle—from R&D handoffs to final "White Glove" client delivery—ensuring no task falls through the cracks and every partner interaction is seamless.

What You'll Do

• Workflow Coordination: Track the end-to-end lifecycle of product installations and upgrades, ensuring engineers are meeting deadlines for L3/L4 support and client-specific deployments.
• Release Tracking & Reporting: Utilize Jira and Slack integrations to monitor upgrade success/failure rates and provide high-level status reports to leadership.
• Process Architecture: Design and implement organizational systems or "trackers" to manage client-specific git repositories, inventory configurations, and environment-specific overrides.
• Stakeholder Liaison: Act as the primary point of contact between Release Management, R&D, and external Partners to ensure smooth transitions during the release management process.
• Documentation Oversight: Ensure that Confluence documentation for both internal teams and external partners remains up-to-date and "customer-friendly".
• Resource Management: Coordinate "White Glove" support schedules, ensuring senior and junior engineers are appropriately allocated for long-duration partner installs.

What You'll Bring

• Exceptional Organization: Proven ability to manage multiple high-stakes projects simultaneously in a fast-paced SaaS or AI environment.
• Technical Literacy: While not a coding role, you must understand the "language" of the team, including concepts like CI/CD pipelines, Kubernetes, and Cloud infrastructure (AWS/GCP/Azure).
• Tool Proficiency: Advanced experience with project management and tracking tools, specifically Jira, Confluence, and Bitbucket/Git.
• Strategic Thinking: A mindset of continuous improvement—if a tracking process is manual or inefficient, you have the drive to "automate" the workflow.
• Communication: Elite verbal and written communication skills, capable of translating technical hurdles into clear business updates for partners.

Let's Start the Conversation

Join SoundHound AI and collaborate with colleagues worldwide who are shaping the future of voice AI. Guided by our values—supportive, open, undaunted, nimble, and determined to win—we strive to build breakthrough AI experiences together.

We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

Discover more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.