Forward Deployed Engineer

Happyrobot Inc.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

HappyRobot Inc. is seeking a versatile Forward Deployed Engineer to work directly with customers, onboarding them to our AI platform and ensuring they extract maximum value.

You will combine frontend/backend development with AI/ML tuning, build features using React/TypeScript/Node.js/Python, and manage integrations with enterprise systems while collaborating with Product, Eng, and Customer Success. In this role you will drive onboarding, implementation, and ongoing support, while contributing to

Qualifications

• Experience communicating with customers to gather requirements and translate them into engineering solutions.
• Ability to work cross-functionally with product, eng and customer success teams.
• Track record of delivering customer-facing software features on time.
• Experience designing and integrating APIs for enterprise systems.

Responsibilities

• Onboard customers to HappyRobot's AI platform and drive successful adoption.
• Develop new features and MVPs that address customer needs.
• Build robust applications using React, TypeScript, Node.js and Python.
• Design and tune AI/ML components including prompts and voices to improve use cases.
• Manage integrations with third-party systems and APIs for seamless operation.
• Collaborate with Product, Eng and Customer Success to deliver tailored solutions.

Skills

Communication

Customer-facing

Cross-functional collaboration

Project management

Tools

React

TypeScript

Node.js

Python

APIs

Job description

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $150M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

Role Overview

We are looking for a versatile and highly skilled Forward Deployed Engineer to join our team. In this role, you will combine strong technical abilities with excellent communication skills, working directly with customers to ensure they maximize the value of HappyRobot’s AI platform. You will be involved in onboarding, implementation, and ongoing support, while also contributing to product development and innovation.

What You’ll Do

• Customer-Facing Engineering – Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize our AI solutions.
• Technical Development – Build new features, MVPs, and scalable solutions that directly impact customer outcomes.
• Full-Stack Development – Utilize React, TypeScript, Node.js, and Python to develop robust applications and tools.
• AI/ML Applications – Design, implement, and iterate on AI/ML solutions, including LLM prompting, tuning of voices, and transcribers to optimize use cases.
• Integration & APIs – Manage APIs and integrations with third-party systems to ensure seamless functionality for customers.
• Cross-Functional Collaboration – Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions.
• Iterative Problem-Solving – Continuously iterate and improve AI solutions based on customer feedback and evolving requirements.
• Project Management – Prioritize and manage multiple projects under tight deadlines while maintaining high-quality results.
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