Senior Regulatory Investigator – Hybrid (UK)

Royal Institution of Chartered Surveyors; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days' annual leave

Flexible leave policy

Wellbeing Day

Volunteering Day

Private medical insurance

Pension scheme

Job summary

Royal Institution of Chartered Surveyors (RICS) in the United Kingdom seeks a Lead Investigator to manage the most complex regulatory investigations in a high-risk, reputationally sensitive environment.

You will provide technical leadership, sign-off on investigations, and guidance to peers while upholding regulatory standards and KPIs. The role supports learning and cross-team capability improvement within a hybrid Birmingham setting.

Qualifications

• Significant investigation experience within a regulator or private practice.
• Experience with regulatory frameworks and case management systems such as D365.
• Strong understanding of good regulatory practice.
• Experience influencing internal and external stakeholders.
• Experience reviewing, quality assuring or signing off casework.
• Experience coaching or training others.
• Excellent written and verbal communication.
• Ability to manage a demanding workload.

Responsibilities

• Lead and be accountable for the most complex, high-risk and reputationally sensitive investigations, progressing cases in line with demanding KPIs and quality measures.
• Analyse and evaluate information relating to reported conduct concerns to identify regulatory risk and determine appropriate action, applying sound professional judgement.
• Operate confidently within a public-interest regulatory framework, recognising the role and remit of the investigation process.
• Produce clear, robust and high-quality written investigation documentation that sets the standard for others.
• Provide advice, guidance and direction through case discussions, advice sessions and peer support.
• Deliver quality assurance reviews, ensuring consistency with RICS Standards, Conduct Rules, Bye-laws and service expectations.
• Act as a technical coach and mentor to Investigation Specialists, supporting learning, capability development and confidence in decision-making.
• Work collaboratively with managers and peers to identify training needs, share knowledge and support continuous improvement.

Skills

Investigation experience

Regulatory frameworks

Stakeholder management

Coaching and mentoring

Documentation and reporting

Attention to detail

Tools

D365

Job description

Royal Institution of Chartered Surveyors (RICS) in the United Kingdom seeks a Lead Investigator to manage the most complex regulatory investigations in a high-risk, reputationally sensitive environment.

You will provide technical leadership, sign-off on investigations, and guidance to peers while upholding regulatory standards and KPIs. The role supports learning and cross-team capability improvement within a hybrid Birmingham setting.