Senior Recoveries Case Handler

Clear Business group

Sale

On-site

GBP 35,000 - 55,000

Full time

7 days ago

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Benefits offered by this job

Pension & Life Assurance

Retail Discounts

Birthday Off

Holiday Buy/Sell

Cycle to Work

Well-being Support

Job summary

Clear Business is seeking an experienced Litigation Officer to join our Debt Operations team. You will manage the initiation and progression of legal actions to recover overdue balances, coordinating with external solicitors for hearings and filings to achieve successful outcomes.

The role requires strong knowledge of England/Scotland litigation, regulatory compliance, and the ability to manage multiple cases with precision while keeping stakeholders updated.

Qualifications

Experience in litigation and court attendance, focusing on debt collection.
Strong knowledge of debt recovery litigation processes, filing procedures, and courtroom protocols.
Experience managing debt collection cases through full litigation cycle, from initiation to judgment.
Experience in a collections environment with large or commercial accounts.
Knowledge of regulatory requirements impacting B2B organisations.
Proficiency with Customer CRM and/or Lead Management systems.

Responsibilities

Initiate and manage legal actions for overdue balances in compliance with guidelines.
Collaborate with external solicitors to prepare witness statements for final hearings.
Draft and file legal documents including complaints, motions, summonses, and other filings.
Track case progress, meet deadlines, and provide instructions based on defences.
Advise management on legal risks and cost-effective recovery strategies.
Maintain accurate records of litigation cases and court orders.
Negotiate settlements to balance recovery goals with costs.

Skills

Negotiation

Communication

Organization

Multitasking

Professionalism

Teamwork

Tools

CRM software

Lead management systems

Job description

Are you an experienced litigation professional with a passion for debt recovery? Do you excel in managing legal actions and navigating complex cases? If so, we have an exciting opportunity for you!

As a Litigation Officer in our Debt Operations team, you will manage the execution of legal actions for the collection of overdue customer balances. You will be responsible for initiating legal proceedings against customers who have failed to settle outstanding debts, managing cases from initiation to successful resolution.

What You’ll Be Doing

Account Review: Assess accounts that have reached the litigation/vacant process and enforcement action, ensuring only viable cases are pursued to a final hearing.
Legal Action: Initiate legal proceedings against customers with overdue balances, ensuring compliance with legal and regulatory guidelines.
Collaboration: Work with external solicitors to prepare detailed witness statements for positive outcomes at final hearings.
Document Preparation: Draft and file legal documents, including complaints, motions, summons, and other court filings.
Case Management: Track the progress of legal cases, ensuring deadlines and requirements are met, and provide instructions based on defences presented.
Risk Advisory: Advise management on legal risks associated with litigation efforts, including potential liabilities and cost-effectiveness.
Record Maintenance: Maintain comprehensive and accurate records of litigation cases, including communications, legal filings, and court orders.
Settlement Negotiation: Evaluate and negotiate settlement offers to avoid lengthy court procedures, balancing recovery goals with cost-effective outcomes.
Court Representation: Represent the company in court hearings, trials, and legal proceedings in both England and Scotland to recover overdue debts.
Process Improvement: Regularly review and assess the performance of debt collection litigation processes, identifying opportunities for improvement.
Stakeholder Communication: Provide regular updates to internal stakeholders and senior management on ongoing litigation cases and debt recovery efforts.
Compliance: Ensure all activities comply with regulatory standards, GDPR, and quality policies.

Your Experience

Previous experience in litigation and court attendance, with a focus on debt collection.
Strong knowledge of debt recovery litigation processes, legal filing procedures, and courtroom protocols.
Experience managing debt collection cases through the full litigation cycle, from initiation to judgment.
Experience in a collection’s environment, specifically with large customer bases or commercial accounts.
In-depth knowledge of legal processes impacting debt collection, including litigation and enforcement across England or Scotland.
Understanding of regulatory requirements impacting B2B organisations.
Proficiency in using Customer CRM and/or Lead Management systems.

Skills Required

Exceptional Negotiation and Communication: Demonstrated ability to engage effectively with customers, external counsel, and internal teams.
Meticulous and Organised: Strong focus on accuracy and compliance in legal documentation, ensuring all details are thoroughly managed.
Multitasking Proficiency: Capable of handling multiple cases simultaneously and prioritising tasks efficiently.
Professional and Approachable: Friendly and helpful demeanour, fostering positive relationships with colleagues and customers.
Team Player and Independent Worker: Ability to work both independently and collaboratively, maintaining composure under pressure in a fast‑paced environment.

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

Pension contributions and life assurance coverage.
Generous discounts at numerous high street and online retailers.
25 days of annual leave, increasing to 28 days based on tenure.
Enjoy your birthday off every year.
Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
Cycle to work and travel loans for people wanting a greener commute.
Comprehensive well‑being support, including round‑the‑clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

Hybrid working is available for this role following successful completion of training and onboarding. Flexibility is dependent on maintaining performance expectations, achieving role objectives and meeting business and team requirements. There may be occasions where office attendance is required to support business priorities, collaboration or development activities.
Engage in charity fundraising and volunteering activities as part of our giving back initiative.
Enjoy fantastic on‑site amenities including a complimentary gym and free parking.
Full time/Permanent contract of 37.5 hours per week.
No weekends and every bank holiday off.

What Happens Next

If you’re looking for a new challenge with great benefits at an award‑winning company, then Clear Business is the place for you.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre‑employment checks.

Our Story

We Are One Of The UK’s Leading Providers Of Essential Services To Small Businesses. We Supply a Wide Range Of Essential Services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity And Insurance Through Our Sister Company The Insurance Octopus. Our Goal Is To Simplify Essential Services For Our Customers By Offering The Widest Range Of Products On The Market. Not Only Have We Experienced Continued Growth And Strong Financial Performance As a Result, We Have Been Recognised By The Following Awards