Senior Receptionist — Luxury Front Desk, Global Brand

Zuma Restaurants; City of Westminster; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

World-Class training

Dining discounts

Health Assured

Rewards & Recognition

Additional day holiday every two years

Job summary

Zuma London is seeking a Senior Receptionist to join our vibrant front-of-house team. You will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable experience in a luxury setting.

You’ll lead with personality, working closely with a large team to deliver seamless guest service across high-volume dining, and you’ll bring proven experience in a similar luxury environment. Passion for Japanese cuisine is a plus.

Qualifications

• Proven experience as a Senior Receptionist in a luxury high-volume restaurant.
• Strong customer service focus with warm, engaging communication.
• Able to lead a front-of-house team and coordinate with service staff.

Responsibilities

• Welcome guests with warmth and professionalism.
• Manage reservations and guest flow to ensure a seamless dining experience.
• Lead and motivate front-of-house team to uphold Zuma's high standards.
• Collaborate with service staff to maintain luxury guest service in a fast-paced environment.

Skills

Hospitality experience

Team leadership

Customer service

Job description

Zuma London is seeking a Senior Receptionist to join our vibrant front-of-house team. You will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable experience in a luxury setting.

You’ll lead with personality, working closely with a large team to deliver seamless guest service across high-volume dining, and you’ll bring proven experience in a similar luxury environment. Passion for Japanese cuisine is a plus.