Senior Receptionist

Zuma Restaurants; City of Westminster; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

World-Class training

Dining discounts

Health Assured

Rewards & Recognition

Additional day holiday every two years

Job summary

Zuma London is seeking a Senior Receptionist to join our vibrant front-of-house team. You will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable experience in a luxury setting.

You’ll lead with personality, working closely with a large team to deliver seamless guest service across high-volume dining, and you’ll bring proven experience in a similar luxury environment. Passion for Japanese cuisine is a plus.

Qualifications

• Proven experience as a Senior Receptionist in a luxury high-volume restaurant.
• Strong customer service focus with warm, engaging communication.
• Able to lead a front-of-house team and coordinate with service staff.

Responsibilities

• Welcome guests with warmth and professionalism.
• Manage reservations and guest flow to ensure a seamless dining experience.
• Lead and motivate front-of-house team to uphold Zuma's high standards.
• Collaborate with service staff to maintain luxury guest service in a fast-paced environment.

Skills

Hospitality experience

Team leadership

Customer service

Job description

Senior Receptionist - Zuma London

Zuma is a contemporary Japanese restaurant collection inspired by the informal and energetic style of izakaya dining. This role is based at Zuma London, our original restaurant in the heart of Knightsbridge, where Zuma's journey first began. A globally recognised destination, Zuma London remains the beating heart of our brand's energy.

Part of the Azumi group, an award-winning international restaurant group, Zuma brings modern, vibrant dining experiences to iconic cities across the world. With over 20 Zuma locations and multiple ROKA venues globally, our portfolio continues to grow – each restaurant offering a distinctive yet unmistakably Zuma experience.

About theRole

We are seeking an enthusiastic Senior Receptionist to join our vibrant team at Zuma London. As a key member of our front-of-house team, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable experience. Our Senior Receptionists are dedicated, hands‑on, and thrive in a luxury environment, all while upholding Zuma’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.

Our ideal Senior Receptionist

You’ll embody our values and bring:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• Proven experience as a Senior Receptionist in a luxury high-volume restaurant
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer‑oriented, and skilled at creating memorable dining experiences

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world‑renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training – designed to inspire and educate
• Experience hospitality around the globe – with our five incredible brands
• Dining discounts – enjoy exclusive discounts across the Azumi group, worldwide!
• Access to Health Assured, our Employee Assistance Program
• Rewards & Recognition – we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Celebrate your milestones, with an additional day holiday for each two years worked

Our Commitment to Inclusivity

At Zuma, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.

Working at Zuma offers more than just a job – it’s an opportunity to be part of a globally renowned brand that values consistency, growth, and excellence.

It’s a place where passion meets opportunities, and where every team member is valued for their contribution.