Senior Receptionist Administrator

Oxford Health NHS Foundation Trust; Oxford; On-site; GBP 24,000 - 32,000; Full time

Job summary

Oxford Health NHS Foundation Trust is seeking a Senior Receptionist to join the team at Luther Street Medical Centre. This role involves managing calls, coordinating patient appointments, and supporting the administration of healthcare services. The ideal candidate will be compassionate, well-organized, and enjoy working in a team-oriented environment.

Benefits

27 days annual leave, plus bank holidays

Access to tailored learning and development

NHS Discount across various retailers

Competitive pension scheme

Employee Assistance Programme

Qualifications

• Demonstrates good communication skills.
• Organized with a flexible approach.
• Ability to travel independently between sites.

Responsibilities

• Manage calls and handle incoming communications.
• Perform general office duties and ensure confidentiality.
• Coordinate patient referrals and appointments.

Skills

Communication

Organizational skills

Compassionate assertiveness

Job description

Are you looking to grow in your admin career? Or would like a change of pace within your admin work?

We're seeking a Senior Receptionist to join our team in Luther Street Medical Centre who has an interest in services for homeless people.

Within this role you shall handle all contacts confidently with compassion, patience and professionalism. You should demonstrate good communication skills supporting patients, carer’s, colleagues, and other professionals, be well organised with a flexible approach and you should work well as part of a team.

We encourage you to get in-touch should you have any questions about the role. During this role your working hours will work a mixture of shifts, Early 8-4 | Late 10:30 - 18:30.

• Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers
• Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols
• Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information
• Coordinate patient referrals and appointments: Liaise with clinical staff to manage and book patient referral appointments using the eReferral Service, and process requests for repeat prescriptions
• Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems
  
  

The ability to travel independently between sites within the Trust is essential for this role.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
  
  

For further details / informal visits contact: Name: Laura Ward Job title: Reception & Administration Manager Email address: [e-mail] Telephone number: 01865 901571

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.