Receptionist

HCA Healthcare UK; City Of London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance from day one

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount

Job summary

HCA Healthcare UK’s reception team in London’s City is seeking a friendly Receptionist to join the Primary Care Team at Roodlane Medical. You will greet patients, manage enquiries, and ensure smooth patient flow across several clinics, delivering high-quality service with a warm, professional manner.

Key requirements include strong English communication, GCSE-level education, and proficiency with Microsoft Office. The role is full-time, 40 hours per week, with shifts Mon-Fri.

Qualifications

• Experience in hospitality, service or healthcare advantageous.
• Good general level of education to GCSE level or equivalent.
• Excellent spoken and written English; clear communication skills.
• Computer literate with experience of Microsoft Office and information systems.

Responsibilities

• Meet and greet patients, visitors, GP’s and staff and assist with enquiries.
• Handle face-to-face, telephone and email queries with an excellent telephone manner.
• Issue clients with paperwork and explain forms.
• Collaborate with the Registered Manager and Clinical staff to deliver the patient journey.
• Be visible, accessible and approachable for staff and patients; escalate complaints when needed.
• Work across multiple clinics in Central London.

Skills

Customer service

Communication

Microsoft Office

Education

GCSEs or equivalent (5 GCSEs or more at C grade or above)

Tools

Microsoft Office Suite

Job description

Job Title: ReceptionistLocation: London - The CityFull time: 40 hours per weekShift times: Monday – Friday 07:45-16:45 / 09:15-18:15Salary: £30,784 per annumWe’re looking for a Receptionist to join our Primary Care Team based at Roodlane Medical. At Roodlane Medical, we provide private GP and health screening services for our patients.As a Receptionist, you’ll be the welcoming face of our medical centre. You will provide a friendly, warm and efficient reception service whilst consistently delivering high quality customer care standards to both internal and external clients and contributing to an overall exceptional client experience.Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Reception but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.What you’ll do:Meet and greet all patients, visitors, GP’s and staff and assist with their enquiriesHave a good understanding of the medical system and the relevant Microsoft office programsIssue clients with the necessary paperwork and explaining formsDeal with face to face, telephone and E-Mail queries with an excellent telephone manner and communication skillsWork collaboratively with the Registered Manager and Clinical staff to deliver the patient journeyBe visible, accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on site enquiries or escalation of complaints to the Senior Receptionist as needed.Work across several prestigious clinics all situated in Central London,What you’ll bring:Previous knowledge and experience in the hospitality, service or healthcare industry would be advantageousGood general level of education to GCSE level or equivalent, 5 GCSEs or more preferred at C grade or above (demonstrated through a competency-based interview) or equivalentExcellent spoken and written EnglishComputer literate with proven experience of Microsoft Office and experience of information systemsWhy HCA UK?Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Receptionist you’ll be eligible for:25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit youPrivate Healthcare Insurance for treatment at our leading hospitalsPrivate pension contribution which increases with length of serviceSeason Ticket Loan and Cycle to Work schemeGroup Life Assurance from day oneCritical illness coverEnhanced Maternity and Paternity payCorporate staff discount for all facilities including Maternity packages at The PortlandComprehensive range of flexible health, protection and lifestyle benefits to suit youDiscounts with over 800 major retailersCulture and valuesHCA Healthcare UK is an equal opportunity employer, committed to fostering a culture that embraces diverse perspectives and promotes our values across all areas of our organisation. As a valued member of our team, you will be expected to uphold and demonstrate HCA Healthcare UK’s core values through respectful behaviour and conduct. This includes a commitment to fostering Inclusion in all aspects of your role. We approach every patient and colleague with empathy, kindness, and understanding, ensuring a supportive and caring environments for all. We strive for excellence in everything we do, continuously improving our skills and services. Additionally, we encourage sustainable practices by considering the environmental impact of your actions whenever possible.Reasonable adjustmentsWe believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.#LI-AM2