Senior Quality & Standards Lead - Field Installations

Chase Taylor Recruitment Ltd; Leeds; On-site; GBP 45,000 - 55,000; Full time

Job summary

Chase Taylor Recruitment Ltd is sourcing an experienced Quality & Standards Manager for a leading UK garage door installation business. You will join the Operations team to raise installation quality across a nationwide field engineering network and shape training, coaching and auditing frameworks.

You’ll partner with Regional Field Managers and Technical teams to ensure engineers have the skills and support for industry-leading installations and exceptional customer experiences.

Qualifications

• Minimum 5 years' experience in a field engineering or installation environment.
• Experience developing training programmes and skills matrices.
• Strong understanding of field-based training and communication best practice.
• Experience with quality auditing, performance monitoring and corrective actions.
• Strong IT skills with Microsoft Office.
• Excellent communication and presentation skills.
• Strong coaching, influencing and stakeholder management abilities.

Responsibilities

• Develop and maintain training materials for current and future field requirements (product, procedure, process changes).
• Work with Technical Manager on new product developments and establish installation standards.
• Develop best-practice approaches to field training using new technology.
• Maintain the training and skills matrix and identify upskilling needs.
• Ensure health and safety standards are embedded from day one of training.
• Own and improve the quality audit framework and corrective actions.
• Produce actionable MI to demonstrate quality across regions and engineers.
• Collaborate with regional management to improve installation quality and customer satisfaction.
• Support Trainee Installer programme to build a strong pipeline of engineers.
• Provide coaching and support to address training and performance issues.

Job description

Chase Taylor Recruitment Ltd is sourcing an experienced Quality & Standards Manager for a leading UK garage door installation business. You will join the Operations team to raise installation quality across a nationwide field engineering network and shape training, coaching and auditing frameworks.

You’ll partner with Regional Field Managers and Technical teams to ensure engineers have the skills and support for industry-leading installations and exceptional customer experiences.