Quality & Standards Lead – Field Installations

Chase Taylor; Leeds; On-site; GBP 43,000 - 58,000; Full time

Job summary

Chase Taylor Recruitment are working on behalf of a leading UK garage door installation business to recruit an experienced Quality & Standards Manager. This senior role in the Operations team focuses on maintaining high installation standards across a nationwide field engineering network and delivering exceptional customer experiences.

You will develop training, coaching and auditing frameworks, ensuring engineers have the skills and support required.

Qualifications

• Minimum 5 years' experience in a similar role supporting field engineering or installation teams.
• Strong understanding of best practice in field-based training and communication.
• Experience developing or managing training programmes and skills matrices.
• Experience with quality auditing, performance monitoring and corrective actions.
• Strong IT skills with good knowledge of Microsoft Office.
• Excellent communication and presentation skills.
• Strong attention to detail and a commitment to maintaining high standards.
• Flexible and confident working within a fast-paced and changing environment.

Responsibilities

• Develop and maintain training materials to support current and future field requirements, including product, procedural and process changes.
• Work closely with the Technical Manager on new product developments and establish installation standards that minimise product faults.
• Develop best-practice approaches to field training, using new technology and engaging training methods.
• Maintain the company’s training and skills matrix, identifying areas where upskilling or refresher training is required.
• Ensure health and safety standards are clearly communicated and embedded from day one of the training programme.
• Own and continuously improve the quality audit framework, ensuring quality concerns are identified and appropriate corrective action is taken.
• Produce clear and actionable management information (MI) to demonstrate quality performance across regions and individual engineers.
• Work alongside Technical Support Coaches and Desktop Auditors to ensure resources are targeted effectively.
• Identify training and performance issues and provide appropriate coaching and support.
• Further develop the Trainee Installer programme to create a strong pipeline of high-performing installation engineers.
• Work collaboratively with regional management to continually improve installation quality, standards and customer satisfaction.

Job description

Chase Taylor Recruitment are working on behalf of a leading UK garage door installation business to recruit an experienced Quality & Standards Manager. This senior role in the Operations team focuses on maintaining high installation standards across a nationwide field engineering network and delivering exceptional customer experiences.

You will develop training, coaching and auditing frameworks, ensuring engineers have the skills and support required.