Quality & Standards Manager

Chase Taylor Recruitment Ltd; Leeds; On-site; GBP 45,000 - 55,000; Full time

Job summary

Chase Taylor Recruitment Ltd is sourcing an experienced Quality & Standards Manager for a leading UK garage door installation business. You will join the Operations team to raise installation quality across a nationwide field engineering network and shape training, coaching and auditing frameworks.

You’ll partner with Regional Field Managers and Technical teams to ensure engineers have the skills and support for industry-leading installations and exceptional customer experiences.

Qualifications

• Minimum 5 years' experience in a field engineering or installation environment.
• Experience developing training programmes and skills matrices.
• Strong understanding of field-based training and communication best practice.
• Experience with quality auditing, performance monitoring and corrective actions.
• Strong IT skills with Microsoft Office.
• Excellent communication and presentation skills.
• Strong coaching, influencing and stakeholder management abilities.

Responsibilities

• Develop and maintain training materials for current and future field requirements (product, procedure, process changes).
• Work with Technical Manager on new product developments and establish installation standards.
• Develop best-practice approaches to field training using new technology.
• Maintain the training and skills matrix and identify upskilling needs.
• Ensure health and safety standards are embedded from day one of training.
• Own and improve the quality audit framework and corrective actions.
• Produce actionable MI to demonstrate quality across regions and engineers.
• Collaborate with regional management to improve installation quality and customer satisfaction.
• Support Trainee Installer programme to build a strong pipeline of engineers.
• Provide coaching and support to address training and performance issues.

Job description

Chase Taylor Recruitment are working on behalf of a leading and rapidly growing UK garage door installation business to recruit an experienced Quality & Standards Manager.

This is a key role within the Operations team, responsible for ensuring installation standards remain consistently high across a growing nationwide field engineering network.

As Quality & Standards Manager, you will work closely with Regional Field Managers, Technical teams and Field Engineers to develop training, coaching and auditing frameworks that ensure engineers have the skills, knowledge and support required to deliver industry-leading installations and exceptional customer experiences.

This is an excellent opportunity for an experienced Quality, Training, Standards or Field Operations professional looking to take ownership of quality and development across a growing national installation team.

Key Responsibilities

• Develop and maintain training materials to support current and future field requirements, including product, procedural and process changes.
• Work closely with the Technical Manager on new product developments and establish installation standards that minimise product faults.
• Develop best-practice approaches to field training, using new technology and engaging training methods.
• Maintain the company's training and skills matrix, identifying areas where upskilling or refresher training is required.
• Ensure health and safety standards are clearly communicated and embedded from day one of the training programme.
• Own and continuously improve the quality audit framework, ensuring quality concerns are identified and appropriate corrective action is taken.
• Produce clear and actionable management information (MI) to demonstrate quality performance across regions and individual engineers.
• Work alongside Technical Support Coaches and Desktop Auditors to ensure resources are targeted effectively.
• Identify training and performance issues and provide appropriate coaching and support.
• Further develop the Trainee Installer programme to create a strong pipeline of high-performing installation engineers.
• Work collaboratively with regional management to continually improve installation quality, standards and customer satisfaction.

About You

The ideal candidate will have experience working within a field engineering, installation, training, quality or standards environment and will be confident supporting teams across multiple locations.

You will be a strong communicator with the ability to coach, develop and influence engineers and management teams while maintaining a strong focus on quality and compliance.

Experience & Skills

• Minimum 5 years' experience in a similar role supporting field engineering or installation teams.
• Strong understanding of best practice in field-based training and communication.
• Experience developing or managing training programmes and skills matrices.
• Experience with quality auditing, performance monitoring and corrective actions.
• Strong IT skills with good knowledge of Microsoft Office.
• Excellent communication and presentation skills.
• Strong attention to detail and a commitment to maintaining high standards.
• Flexible and confident working within a fast-paced and changing environment.
• Determined, resilient and able to work effectively under pressure.
• Strong coaching and influencing skills.

What's on Offer?

• £50,000 salary
• Senior position within a growing UK-wide operations team.
• Opportunity to shape and develop field installation standards.
• Significant influence over training, quality and engineer development.
• The opportunity to build and improve a growing Trainee Installer programme.
• A varied role with strong long-term career potential.