Senior Quality Manager

ProAmpac; Greater Lincolnshire; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Life Assurance

Health Cash Plan

Job summary

ProAmpac is seeking a Senior Quality Manager to lead Quality, Compliance, Food Safety and Quality Systems across Lincoln and Elsham sites, while overseeing customer complaints processes and audits. You will drive continuous improvement and ensure regulatory and standard compliance throughout the manufacturing network.

This is a highly visible, customer-facing role reporting to the Senior Quality Manager, with collaboration across Quality, Product Development, Manufacturing, and Supply Chain to

Qualifications

• Leadership of quality, compliance and food safety across multisite manufacturing.
• Experience delivering audits to BRCGS/ISO standards and regulatory requirements.
• Strong stakeholder management and customer-facing quality activities.

Responsibilities

• Lead Quality, Compliance, Food Safety and Quality Systems across Lincoln and Elsham sites.
• Oversee QA, Compliance teams and Complaints Coordinators across sites.
• Own customer complaints process with root cause analysis and corrective actions.
• Ensure audit readiness and ongoing regulatory and standard compliance.
• Drive continuous improvement to quality performance and waste reduction.
• Monitor KPI trends, audits, and supplier quality performance.

Skills

Quality Management

Regulatory Compliance

Audits & Certification

Cross-functional Leadership

Customer-facing

Education

Bachelor's degree in a relevant field

Tools

QMS (Quality Management System)

Audit Tools

Job description

Salary: Competitive, dependent on experience + benefits including Life Assurance and Health Cash Plan.

Type: Permanent, Full Time

ProAmpac is a leading global flexible packaging company with comprehensive product offerings. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact. We are moving flexible packaging forward by redefining innovation through collaboration within our own company and with our customers and suppliers. ProAmpac brings brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation.

ProAmpac is seeking an experienced and proactive Senior Quality Manager to lead all aspects of Quality, Compliance, Food Safety, and Quality Systems across our Lincoln and Elsham manufacturing sites, while overseeing the customer complaints process across Lincoln, Elsham, and Grimsby.

The role has overall responsibility for maintaining product quality, customer satisfaction, regulatory compliance, and continuous improvement across Lincoln and Elsham. Reporting to the Senior Quality Manager will be the Quality Assurance and Compliance teams at Lincoln and Elsham, together with the Complaints Coordinators at Lincoln, Elsham, and Grimsby.

A key responsibility is ensuring compliance with BRCGS Packaging Materials, ISO standards, customer requirements, and all applicable legal and regulatory obligations. The Quality Manager will lead customer, certification body, and regulatory audits, ensuring both sites remain audit-ready and compliant at all times.

This is a highly customer-facing role requiring regular engagement with customers through site visits, audits, quality reviews, complaint resolution, and continuous improvement initiatives. Working closely with Customer Services, Sales, Technical Services, Product Development, Manufacturing, and Supply Chain teams, the successful candidate will build strong customer relationships, support new business opportunities, and drive a culture of quality throughout the organisation.

Main Duties & Responsibilities

• Foster a proactive approach to developing customer relationships and be prepared to visit their sites as when required
• Lead all Quality, Compliance, Food Safety, and Quality Systems activities across Lincoln and Elsham.
• Manage the QA and Compliance teams at Lincoln and Elsham and the Complaints Coordinators at Lincoln, Elsham, and Grimsby.
• Own the customer complaints process across all three sites, ensuring effective root cause analysis, corrective actions, and timely customer responses.
• Maintain compliance with BRCGS, ISO standards, customer specifications, and regulatory requirements.
• Lead all customer, certification, and regulatory audits across Lincoln and Elsham.
• Build strong customer relationships through regular site visits, audits, technical reviews, and quality meetings.
• Work closely with Customer Services, Sales, Technical Services, Product Development, Manufacturing, and Supply Chain teams to support customer satisfaction and business growth.
• Drive continuous improvement initiatives that improve quality performance, reduce waste, and deliver cost savings.
• Monitor and report quality KPIs, complaint trends, audit performance, and improvement activities.
• Manage supplier quality performance and support new product and business development activities.
• Ensure the Integrated Management System is maintained and continuously improved.
• Maintain a safe working environment and comply with all Health & Safety requirements.
• Prepare and present quality performance updates to site and senior leadership teams.

This is a fantastic opportunity to step into a multisite Senior Quality Manager role within a global group, working closely with senior leadership and contributing to the continued growth of a sustainability-focused packaging business.

ProAmpac is an Equal Opportunities Employer.