Senior Quality Engineer

Doxy.me Inc.; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Private medical cover

5% company pension

Remote-friendly / London hub

Equipment allowance

Supportive culture

Job summary

Doxy.me, the remote-first telemedicine platform, seeks a Senior Quality Engineer to own end-to-end quality for complex systems, working with Product and Engineering to shape acceptance criteria and testing strategies.

You will build scalable quality tooling and AI-assisted testing infrastructure used across squads, coach engineers on testing, and translate incident data into systemic fixes that prevent repeats.

Qualifications

• Deep understanding of tested surfaces and integration points.
• Judgement on unit vs integration vs E2E tests.
• Experience building/extending shared test libraries or CI tooling.
• Comfort with AI-assisted testing tools and limits.
• Ability to use delivery data to prioritise decisions.
• Experience root-causing bugs in large codebases.

Responsibilities

• Own quality strategy end-to-end for a system with Product and Engineering.
• Build scalable quality tooling and AI-assisted testing infrastructure.
• Turn bug data into systemic fixes to prevent recurring issues.
• Coach developers on tests, driving automation alongside delivery.
• Partner with product early to shape acceptance criteria.
• Report quality outcomes: stability, escapes, time-to-detect.

Skills

Quality engineering

AI-assisted testing

CI tooling

Test libraries

Root cause analysis

Delivery data analysis

Tools

Playwright

Jest

TypeScript

CI/CD tooling

Job description

Senior Quality Engineer

Who we are

We’re doxy.me (doc-see-me), the world's most loved telemedicine solution, and we're on a mission to connect the world to the future of healthcare.

We believe that cost and complexity should never be a barrier to telemedicine. That’s why we created a simple, free, and secure telemedicine platform. Since 2013, we’ve grown to more than 1 million healthcare providers from 180+ countries who have clocked over 8 billion minutes of telemedicine sessions to date.

Our goal is to deliver the future of healthcare to every patient and healthcare professional on earth. Help us get there by joining our team of innovators, dreamers, and doers.

We’re a remote-first company with regional hubs for in-person collaboration (Austin, TX, Boston, MA, Charleston, SC, Salt Lake City, UT & London, UK).

Who you are

You own outcomes, not tasks. You can take an ambiguous, open-ended quality problem for a whole system and prioritise ruthlessly between risk, speed, and coverage without waiting to be told how.

You make testing everyone's job, not yours alone. You'd rather pair with an engineer on a risky test and make sure the right coverage exists than write it all yourself.

You look past the ticket. When a bug shows up, you're already asking what let it through, a gap in the AC, an untested layer, a missing gate - and fixing the class of problem, not just the instance.

You have genuine conviction about AI-augmented quality not as a buzzword, but because you've actually used AI-assisted tooling for test generation, selection, or maintenance, and you know where it currently earns its keep and where it doesn't.

You judge yourself on stability, escapes, and time-to-detect and never on test counts or coverage percentage. Those are diagnostics you use, not targets you chase.

What you’ll do

• Own quality strategy end-to-end for a system — lead testing strategy in close collaboration with Product and Engineering on acceptance criteria and test plans while a feature is still being shaped, not after it ships.
• Build the tooling that scales quality past headcount — design and extend shared test libraries, CI jobs, and agentic/AI-assisted testing infrastructure that other squads consume directly, kept fast and easy to adopt.
• Turn bug and incident data into systemic fixes — use QE data (bugs, coverage, flake, escapes) to spot patterns, not just individual defects, and follow them through to a fix that stops the whole class recurring.
• Coach, don't gatekeep — review and coach dev-authored tests at PR time rather than writing them in engineers' place, and drive automation in parallel with delivery, not as a follow-up ticket.
• Partner with product early — join acceptance-criteria conversations at refinement, contributing a risk lens that shapes what gets built before it's built.
• Report on outcomes, not activity — communicate quality in terms of stability, escapes, and time-to-detect, and push back when coverage percentage gets treated as the goal instead of a diagnostic.
• Push the AI-native bar forward — extend the team's agentic tooling, and know when a manual workflow is better handed to AI than kept as a hand-run check.

Your skills and experience

• Deep understanding of the surface you test and its integration points - coverage that's targeted, not exhaustive.
• Sound unit vs. integration vs. E2E judgement: you know which layer of the pyramid a risk belongs to, and you push back when a test is proposed at the wrong layer.
• Real experience building or extending shared test libraries, frameworks, or CI tooling that other teams rely on - not just using someone else's.
• Comfortable using and extending AI-assisted testing tools for real work, with an honest view of where current tooling falls short.
• Strong enough grasp of delivery data (stability, change-failure rate, escapes) to challenge stakeholders and prioritise with evidence, not opinion.
• Comfortable root-causing bugs in a large, unfamiliar codebase, and tracing each one back to the systemic gap that let it through.
• Bonus: experience in healthcare tech, regulated environments, or other domains where quality has real stakes.

What we can offer you

We have been evolving our benefits since launching in the UK in 2023; we’re continually seeking employee feedback to ensure they deliver real value to everyone and, as such, the below is not a finite, exhaustive list. Alongside a competitive salary, we also offer;

• Unlimited PTO
• Private medical, optical and dental healthcare through AXA
• 5% matched company pension

• Remote working - we have recently secured a small flexible office workspace in London Liverpool Street (here). Our current expectations are for teams to meet once per month in office; we would still anticipate a remote dominant environment going forward

• Company equipment (inc. latest laptop) + £500 spending allowance on equipment you can keep
• A great, supportive culture

Interview process

• 1st stage - Chat with our internal recruiter
• 2nd stage - Hiring Manager interview
• 3rd stage - Technical Interview
• 4th stage - Executive Leadership Interview

Additional information

• Doxy.me tech stack
  • Frontend: React, TypeScript, Playwright, WebRTC, Next.js, Nx.dev
  • Backend: Nodejs, TypeScript, Jest, NestJS, Nx.dev
  • Cloud: AWS
  • 3rd party: Vonage, Pubnub, Segment, Twilio, Stripe
• Our product:
  • Doxy.me: The simple, free, and secure telemedicine solution currently used by over 1,000,000 doctors worldwide and helping over 350,000 patients/day.
• Our team: technologists, academics, researchers, and innovators from all over the world. English is the language used in all internal communication.
• To ensure HIPAA compliance we perform background checks after extending a job offer