Senior Quality Assurance Manager

HSBC; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global banking institution is looking for a Senior Quality Assurance Manager to join their team in Birmingham, Edinburgh, or Sheffield. This role involves developing a Quality Assurance review program and preparing reports for management. Candidates should have extensive experience in banking and audit methodologies. The position supports a hybrid working model and focuses on continuous improvement and quality assurance.

Qualifications

• Broad experience within the Banking or Financial Services sector.
• Extensive expertise in audit methodologies and risk assessment.
• Excellent written and spoken communication skills.

Responsibilities

• Develop a risk-based Quality Assurance review program.
• Prepare high-quality reports for senior management.
• Monitor and track resolution of QA and regulatory findings.

Skills

Audit methodologies

Risk assessment

Stakeholder engagement

Analytical skills

Communication skills

Problem-solving skills

Job description

Senior Quality Assurance Manager – GCB4

Global Professional Practices – Internal Audit – Birmingham / Edinburgh / Sheffield

Some Careers Open More Doors Than Others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Internal Audit provides independent, objective assurance to management and the risk and audit committees as to whether the framework of risk management, control, and governance processes, as designed and represented by management, is adequate and functioning.

We are currently seeking an experienced professional to join the Global Professional Practices (GPP) team in the role of Senior Quality Assurance Manager. This will be a key role within the GPP team, it will be crucial to the execution of the Global Internal Audit (GIA) Quality Assurance and Improvement Programme (QAIP). You will be reporting directly to the Head of Quality Assurance (CIB, HBEU, HSBC UK, Risk, Finance, Strategy and Governance).

The main goal is to ensure that GIA’s activities are effective and meet the Institute of Internal Audit (IIA) Standards, regulatory expectations, and GIA’s Internal Audit methodology.

The role supports GIA’s ambitions to be a valued and strategic internal audit partner, delivering coordinated, risk‑based assurance and pragmatic insight to contribute to the bank’s success for the benefit of our shareholders and customers. We aim to set industry standards and drive digital innovation for better quality, efficient and effective assurance activities.

In This Role, You Will

• Develop a risk‑based Quality Assurance review program, including continuous monitoring, thematic reviews and audit assessment (QA review) in accordance with IIA Standards, regulatory expectations, GIA’s QAIP and leading industry practice.
• Prepare detailed, high‑quality reports for senior management, highlighting trends, risks and areas for continuous improvement.
• Communicate identified issues with stakeholders in a timely and proactive way, identifying root causes and assessing the possible strategic implications and solutions.
• Monitor and track the resolution of QA and regulatory findings, ensuring timely and effective remediation by the audit team.
• Build effective and credible working relationships with all GIA staff, including the wider GPP team to deliver QA work and training programs consistently, efficiently and effectively.
• Drive a culture of quality, continuous improvement, innovation and professional scepticism within the GIA function, including the use of data analytics and automation.

To be successful in this role you should meet the following requirements

• Breadth of experience within the Banking or Financial Services sector with a broad range of relevant experience, including but not limited to Corporate and Institutional Banking (including financial markets), risk, finance, Internal Audit, or External Audit.
• Extensive expertise in audit methodologies, risk assessment and control frameworks with a good understanding of industry regulations, and staying abreast of changes in the business, digital innovation and regulatory environment.
• Excellent written and spoken communication skills; with an ability to communicate with impact, ensuring information is articulated in a meaningful way to wide and varied audiences.
• Excellent stakeholder engagement, able to evidence influencing senior stakeholders and using compelling arguments to persuade and gain support and commitment from others.
• Strong analytical, problem‑solving, organisational, lateral thinking and interpersonal skills, with the ability to apply knowledge of the business and market to make good and timely decisions.
• Action‑oriented, showing how you take on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm, and proven ability to meet deadlines to support group objectives.

The base location for this role is Birmingham/Edinburgh/Sheffield and with a hybrid working pattern.

You’ll achieve more when you join HSBC.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role.

If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk.

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Seniority Level

Director

Employment Type

Full-time

Job Function

Quality Assurance