Senior Control Manager

HSBC Holdings plc; Sheffield; On-site; GBP 80,000 - 120,000; Full time

Job summary

HSBC is seeking an experienced Senior Control Manager to lead a specialist control team supporting the Technology Infrastructure area within the Chief Technology Office. You will partner with senior management to manage operational risk, oversee control environments, audits and issues, and help design practical controls that align with business needs.

The role requires deep hands-on IT infrastructure risk knowledge, strong analytical skills, and experience in financial services risk management.

Qualifications

• Experience in IT infrastructure and technology control capabilities.
• Experience in operational risk, non-financial risk and/or technology & cyber risk.
• Experience in Data, IT risk, Risk Management or Audit roles.
• Proven track record of problem solving and process improvement.
• Experience in Financial Services or regulated industries preferred.

Responsibilities

• Act as trusted advisor to senior management on operational risk and control environments.
• Promote accountable risk decisions using data and analysis and challenge ineffective controls.
• Provide specialist risk and control insights and improve the control environment.
• Advise on designing practical, commercially viable processes and controls.
• Identify trends to anticipate future risk developments.
• Update Senior Management on policy changes impacting risk areas.

Skills

IT infrastructure control

Operational risk management

Data analysis

Audits & compliance

Stakeholder engagement

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced Senior Control Manager.

Partnering with the GCOO COO function to oversee the risk and control portfolio related to the services CCO CTO provides to the Group. You will lead a specialist control team within the GCIO Chief Control Office (GCIO CCO) Function that directly supports the Technology Infrastructure area of the Chief Technology Office within HSBC, who own the design of controls for the Bank: Configuration Baselines, Evergreening/Obsolescence, IT Asset Management, Capacity Management, IT Service Acceptance, and manage infrastructure compliance with a wider set of controls such as Third Party and various Cyber requirements.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Acting as trusted advisor for senior management by partnering to manage their operational risk i.e., risk assessments, control environment, issues management, audits
• Promoting accountable risk and control decision-making based on quality data and analysis, actively challenging poor, inefficient or excessive controls, related tasks and behaviours
• Providing specialist risk and control knowledge and insights, leading efforts to continuously improve the control environment and monitoring of risk, including behaviours
• Advising and designing process and controls in a commercially viable, practical and effective manner
• Identifying trends to anticipate future developments in the risk and control environment
• Providing Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility

To be successful in this role you should meet the following requirements:

• Strong hands-on experience within IT infrastructure and technology control capabilities either directly or as a 1/2/3LOD control management function
• Strong hands-on experience and subject matter expertise in management of operational risk, non-financial risk and/or technology & cyber risk
• Experience across Data, IT, Risk Management, and / or Audit roles requiring management of diverse risk types is desirable
• Previous experience of identifying, defining and solving problems that have impact on your work or the wider business
• Proven track record of process improvement and delivering as promised
• Financial Services or other highly regulated industry experience/exposure is preferred

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail] .