Senior QA Tester

DWP Digital; Sheffield; Hybrid; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Hybrid working

Civil service pension 28.97%

Holidays 26–31 days

Flexi-time

Professional development

Job summary

Join DWP Digital as a Senior QA Tester and help modernise the UK’s contact centre platforms used by millions of citizens daily.

You will lead quality assurance, champion test automation and collaborate with engineers, product managers and stakeholders to deliver reliable, secure services in an agile environment. The role offers a hybrid working pattern and competitive pay.

Qualifications

• Proven expertise in testing Contact Centre telephony platforms.
• Strong knowledge of telephony testing tools, techniques and methodologies.
• Demonstrable capability in delivering test automation within a Contact Centre environment.
• Strong understanding of maintaining traceability between requirements, tests and defects.
• Proven capability in planning and delivering non-functional testing, including performance, scalability, resilience, accessibility and operational acceptance testing.
• Ability to provide strategic testing leadership, shaping quality practices across product teams and the wider testing community.

Responsibilities

• As a Senior QA Tester, you'll help shape and assure the quality of digital telephony services used by millions of citizens and thousands of colleagues across the UK.
• Working as part of an agile multidisciplinary team, you'll lead testing activities across complex Contact Centre platforms, defining test strategies, embedding best practice and ensuring quality across the delivery lifecycle.
• You'll collaborate with engineers, architects, product managers and stakeholders to deliver reliable, secure and resilient services.
• Using a blend of manual testing, test automation, functional and non-functional testing, you'll help identify risks early, improve delivery confidence and support successful releases.
• You'll also play a key role in DWP Digital's wider testing community, providing technical leadership, promoting a shift-left approach to quality engineering and helping teams build scalable, high-performing digital services that make a real difference to people's lives.

Skills

Telephony testing

Test automation

Non-functional testing

Traceability

Agile testing

Leadership

Stakeholder collaboration

Tools

Telephony testing tools

Performance testing tools

Automation frameworks

Job description

Join DWP Digital as a Senior QA Tester and play a vital role in modernising the Contact Centre platforms that underpin some of the UK's most important public services.

Millions of people contact DWP contact centres each year. You'll lead quality assurance activities, champion test automation and help deliver resilient, user-focused solutions at scale.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Proven expertise in testing Contact Centre telephony platforms.
• Strong knowledge of telephony testing tools, techniques and methodologies.
• Demonstrable capability in delivering test automation within a Contact Centre environment.
• Strong understanding of maintaining traceability between requirements, tests and defects.
• Proven capability in planning and delivering non-functional testing, including performance, scalability, resilience, accessibility and operational acceptance testing.
• Ability to provide strategic testing leadership, shaping quality practices across product teams and the wider testing community.

You and your role

As a Senior QA Tester, you'll help shape and assure the quality of digital telephony services used by millions of citizens and thousands of colleagues across the UK.

Working as part of an agile multidisciplinary team, you'll lead testing activities across complex Contact Centre platforms, defining test strategies, embedding best practice and ensuring quality across the delivery lifecycle.

You'll collaborate with engineers, architects, product managers and stakeholders to deliver reliable, secure and resilient services.

Using a blend of manual testing, test automation, functional and non-functional testing, you'll help identify risks early, improve delivery confidence and support successful releases.

You'll also play a key role in DWP Digital's wider testing community, providing technical leadership, promoting a shift-left approach to quality engineering and helping teams build scalable, high-performing digital services that make a real difference to people's lives.

Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).

Pay: We offer competitive pay for this role of £44,447.

Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.

Holidays: A generous leave package starting at 26 (rising to 31 days over time).

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable, so our application and selection process is just two stages:

• Apply: Complete your application on Civil Service Jobs.
• Interview: A single stage interview online.