Senior QA Manager: Elevate Client Experience & Compliance

Ryan; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Business Connectivity Reimbursement (Phone/Internet)

Gym Membership or Equipment Reimbursement

Tuition Reimbursement After One Year of Service

Accelerated Career Path

Award-Winning Culture & Community Outreach

LinkedIn Learning Subscription

Flexible Work Environment

Job summary

Ryan is seeking a Senior Manager, Quality Assurance, to lead engagement reviews assessing client journey touchpoints and providing actionable recommendations. The ideal candidate will possess a Bachelor's degree in Accounting or Finance, along with 6-8 years of tax service experience. Strong communication, problem-solving, and multitasking skills are essential. Join Ryan to make a significant impact in an award-winning culture.

This role emphasizes a flexible work environment, competitive compensation, and opportunities for professional growth.

Qualifications

• 6-8 years of tax services experience required.
• 3 years of supervisory experience preferred.
• Must have intermediate skills in Microsoft applications.

Responsibilities

• Conduct reviews of engagements to evaluate client journey touchpoints.
• Provide recommendations to enhance client experience.
• Evaluate client service issues and recommend improvements.

Skills

Problem-solving

Process improvement

Communication skills

Attention to detail

Multitasking

Education

Bachelor’s degree in Accounting and/or Finance

Tools

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Microsoft Word

Job description

Ryan is seeking a Senior Manager, Quality Assurance, to lead engagement reviews assessing client journey touchpoints and providing actionable recommendations. The ideal candidate will possess a Bachelor's degree in Accounting or Finance, along with 6-8 years of tax service experience. Strong communication, problem-solving, and multitasking skills are essential. Join Ryan to make a significant impact in an award-winning culture.

This role emphasizes a flexible work environment, competitive compensation, and opportunities for professional growth.