Senior Manager, Tax Quality Assurance

Ryan; Manchester; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Business Connectivity Reimbursement (Phone/Internet)

Gym Membership or Equipment Reimbursement

Tuition Reimbursement After One Year of Service

Accelerated Career Path

Award-Winning Culture & Community Outreach

LinkedIn Learning Subscription

Flexible Work Environment

Job summary

Ryan is seeking a Senior Manager, Quality Assurance, to lead engagement reviews assessing client journey touchpoints and providing actionable recommendations. The ideal candidate will possess a Bachelor's degree in Accounting or Finance, along with 6-8 years of tax service experience. Strong communication, problem-solving, and multitasking skills are essential. Join Ryan to make a significant impact in an award-winning culture.

This role emphasizes a flexible work environment, competitive compensation, and opportunities for professional growth.

Qualifications

• 6-8 years of tax services experience required.
• 3 years of supervisory experience preferred.
• Must have intermediate skills in Microsoft applications.

Responsibilities

• Conduct reviews of engagements to evaluate client journey touchpoints.
• Provide recommendations to enhance client experience.
• Evaluate client service issues and recommend improvements.

Skills

Problem-solving

Process improvement

Communication skills

Attention to detail

Multitasking

Education

Bachelor’s degree in Accounting and/or Finance

Tools

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Microsoft Word

Job description

Benefits

• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach
• LinkedIn Learning Subscription
• Flexible Work Environment

Why Ryan?

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

The Senior Manager, Quality Assurance is a leader who conducts reviews of engagements to evaluate key touchpoints across the client journey, assess compliance with Firm governance, and provide actionable recommendations to enhance the client experience and minimise risk.

Duties and responsibilities

as they align to Ryan’s Key Results

People

• Contribute to a positive team member experience.

Client

• Utilises in-depth knowledge of Firm and practice-specific governance and Quality Assurance procedures to design and conduct engagement reviews.
• Evaluates client service issues and provides recommendations to ensure clear and consistent standards across the client journey.
• Reports findings and actionable recommendations to the Leadership team and key stakeholders.
• Builds strong relationships with leadership and team members and becomes one of their trusted advisors.
• Partners and collaborates with practices to recommend enhancements that drive and support a consistent client experience that delivers on the Ryan brand promise.
• Organizes and prioritizes multiple tasks to ensure client needs are met in a timely manner.

Value

• Identifies and communicates learning opportunities to the appropriate parties for consideration (e.g., Practice Leaders, Principals, Talent Effectiveness).
• Handles and safeguards confidential information and sensitive material.
• Assists with various Firm initiatives.
• Performs other duties as assigned.

Essential Skills Required

• Anticipates and proactively delivers expected results for executive leadership team
• Effectively solves problems
• Streamlines and improves processes
• Demonstrates initiative and provides complete follow-through on areas of responsibility
• Applies technology-driven approaches, including AI, analytics, and process automation, to enhance productivity, accuracy, and team efficiency
• Advanced written, visual and verbal communication skills
• Superior attention to detail
• Demonstrates accuracy and thoroughness
• Sense of urgency
• Demonstrates willingness to be flexible and adaptable to changing priorities
• Thrives working both independently and in a team-based environment
• Strong multitasking and organizational skills

Education And Experience

• Bachelor’s degree in Accounting and/or Finance, and six to eight years of tax services experience required.
• Three years of supervisory experience preferred.

Computer Skills

• To perform this job successfully, an individual must have intermediate skills in Microsoft® Access, Excel, Outlook, PowerPoint, and Word and Internet navigation and research.

Supervisory Responsibilities

• This position has no supervisory responsibilities.