Senior Proposition Manager - SME

AXA UK; Royal Tunbridge Wells; Híbrido; GBP 70 000 - 110 000; Tempo integral

Resumo da oferta

AXA Health in the United Kingdom is seeking a dynamic professional to shape and deliver innovative health insurance propositions for the SME segment. You will lead end-to-end development, ensure governance compliance, and drive commercial success while keeping customer needs central to offerings.

You will collaborate with AXA Health colleagues to deliver competitive, compliant and customer-centric propositions, with exposure to other segments including individual and corporate.

Qualificações

• Essential experience in delivering SME health propositions from insight to launch.
• Strong commercial acumen with understanding of health insurance markets in the UK.

Responsabilidades

• Own and manage performance outcomes of SME propositions, focusing on growth, retention, utilisation and customer experience.
• Monitor and analyse product performance, identifying risks and opportunities for improvement.
• Lead development of new healthcare propositions meeting segment needs and governance standards.
• Collaborate with cross-functional teams to take propositions from concept to launch, supporting commercial and regulatory requirements.
• Provide insights on customer behaviour, market trends and competitor dynamics to inform proposition development.
• Produce clear performance reports and insights for senior stakeholders to support data-led decisions.
• Identify emerging risks, elevate issues, run post-implementation reviews and track benefits.
• Manage stakeholder engagement, including broker/intermediary relationships and cross-segment initiatives.

Conhecimentos

Proposition management

Project management

Agile teams

Stakeholder management

Risk management

Healthcare market knowledge

Pricing strategies

Descrição da oferta de emprego

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

Are you passionate about shaping innovative health insurance solutions? We’re looking for someone who is brilliant at turning ideas into reality. You’ll be creative, with the vision to come up with great concepts, as well as ability to see them through to successful delivery. You’ll lead the development, delivery and optimisation of propositions within AXA Health’s SME (small to medium enterprise) customer segment. Drive commercial success while ensuring customer need remains at the heart of our offerings. You’ll collaborate with AXA Health colleagues to deliver impactful health insurance products that are competitive, compliant and customer centric. They’ll be opportunity for you to learn and work on other segments too, including individual and corporate.

Key responsibilities:

• Own and manage performance outcomes of propositions within the SME segment, focusing on growth, retention, utilisation and customer experience.
• Monitor and analyse product performance, identifying risks and opportunities for continuous improvement.
• Lead the development of new healthcare propositions, ensuring they meet segment needs and comply with governance standards.
• Collaborate with cross-functional teams to take propositions from concept through to launch, supporting commercial and regulatory requirements.
• Provide insights on customer behaviour, market trends and competitor dynamics to inform proposition development.
• Produce clear performance reports and insights for senior stakeholders, supporting data led decision making.
• Identify emerging risks and elevate issues appropriately, run post-implementation reviews and tracking benefits.
• Manage stakeholder engagement, including broker and intermediary relationships and contribute to cross segment initiatives.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending our Tunbridge Wells office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Your skills & experience:

• Proposition or project management capabilities, with experience of delivering on time and within scope is essential.
• Strong commercial acumen, with an understanding of health insurance markets and the UK healthcare sector is required.
• Experience in developing SME health or insurance propositions from insight to launch within a regulated environment is preferred.

• Demonstrable risk management skills, including managing financial, non-financial and clinical risks.
• Experience working in agile teams and delivering customer-focused outcomes.
• Knowledge of financial appraisal methodologies, proposition costing and pricing strategies.
• Excellent stakeholder management and influencing skills. Ability to manage ambiguity, break down challenges and work independently.
• Passion for healthcare innovation, with a proactive approach to sharing learning and best practices.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.