Senior Property Relationship Manager

John Shepherd Sales & Lettings; Salford; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Health & Wellbeing

Learning & Development

Holidays & Leave

Lifestyle Perks

Life Assurance

Job summary

Thornley Groves, now part of Lomond, is seeking a Senior Property Relationship Manager in Manchester to lead by example, delivering excellent customer service and mentoring a team of Property Relationship Managers. You will oversee ad hoc property management projects in collaboration with the Team Leader and conduct quality checks on outputs.

The role includes managing contractor relationships, supporting day-to-day team management, and providing cover during annual leave, with a competitive OTE

Qualifications

• Previous experience as a Property Manager is essential for this role.
• Solid industry and legislative knowledge.
• Impeccable customer service skills.
• Resilience when working in a fast paced & demanding environment.
• Strong problem solving skills.
• Ability to priorities tasks & responsibilities.

Responsibilities

• Leading by example by delivering excellent customer service
• Providing guidance and mentorship to Property Relationship Managers, leading team meetings, and overseeing ad hoc property management projects in collaboration with the Team Leader.
• Conduct spot checks and quality control reviews of team outputs.
• Supporting the Team Leader with day to day team management, plus providing cover for annual leave
• Manage contractor relationships, ensuring good working relationships and quality of workmanship, addressing any issues that arise.

Skills

Property management

Customer service

Resilience

Problem solving

Team mentoring

Prioritization

Job description

We believe great outcomes begin withgreat people

Welcome to Thornley Groves, a trusted name in property acrossManchester. Now part of Lomond, the UK’s leading property group and recently named one of the Sunday times best places to work,Thornley Grovescombines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.

An excellent opportunity has arisen to join our team as a Senior Property Relationship Manager. This role offers an OTE of£33,000- £36,000, dependent on experience.

Reward & Benefits

Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.

Learning & Development – We’ll support your professional growth with funded qualifications and over 90 in house training programmes.

Holidays & Enhanced Leave – Up to 28 days’ holiday plus bank holidays, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption & IVF).

Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.

Security & Support – Life assurance cover to protect your loved ones.

The role

• Leading by example by delivering excellent customer service
• Providing guidance and mentorship to Property Relationship Managers, leading team meetings, and overseeing ad hoc property management projects in collaboration with the Team Leader.
• Conduct spot checks and quality control reviews of team outputs.
• Supporting the Team Leader with day to day team management, plus providing cover for annual leave
• Manage contractor relationships, ensuring good working relationships and quality of workmanship, addressing any issues that arise.

Requirements

• Previous experience as a Property Manager is essential for this role
• Solid industry and legislative knowledge
• Impeccable customer service skills
• Resilience when working in a fast paced & demanding environment
• Strong problem solving skills
• Ability to priorities tasks & responsibilities
• Ability to support, mentor and coach a team

At Thornley Groves, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.

We’re also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know — we’ll be happy to help.

Join us and experience a workplace that truly values you.