Lettings & Investment Manager

John Shepherd Sales & Lettings; Chester; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

LOMONDLife benefits program

Job summary

Thornley Groves in Chester is seeking a Lettings & Investment Manager to lead the branch lettings performance, drive customer service excellence, and develop the team. You will be the go-to person for BTL investors, aiming to grow market share with strong margins, and collaborate with PM and Sales teams to integrate operations.

This is a full-time, permanent role based in Chester, offering clear career progression.

Qualifications

• Excellent customer feedback/reviews and able to handle lettings complaints quickly.
• Strong team player who lives company values of Great Place to Work and company behaviours.
• ARLA qualification completed.

Responsibilities

• Accountable for overall Branch Lettings Performance and meeting budget
• The figurehead in delivering exceptional customer service
• Becomes the ‘go to’ person in the market place for BTL investors
• Motivates and develops their team and creates ‘A Great Place to Work’
• Acquires and maintains a leading market share position and with a significant margin
• A dynamic lister with an enviable track record for new managed business
• Supports the Regional Lettings Director on the direction of the Lettings business and assists in integrating PM and Sales teams

Education

ARLA qualification

Job description

Welcome toThornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Lettings & Investment Manager.This is a full-time, permanent position located in Chester.

Let's talk about the role, it involves

• Accountable for overall Branch Lettings Performance and meeting budget
• The figurehead in delivering exceptional customer service
• Becomes the ‘go to’ person in the market place for BTL investors
• Motivates and develops their team and creates ‘A Great Place to Work’
• Acquires and maintains a leading market share position and with a significant margin
• A dynamic lister with an enviable track record for new managed business
• Supports the Regional Lettings Director on the direction of the Lettings business and assists in integrating PM and Sales teams

We're not just looking for someone who fits our team; we want to be a good fit for you too!

We're looking for individuals who qualities such as:

• Excellent customer feedback/reviews but also trained and able to handle lettings complaints quickly avoiding formal escalation
• Can demonstrate evidence of a strong team player and lives company values of Great Place to Work and company behaviours.
• Passed ARLA qualification

At Thornley Groves, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDLife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption & IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too!
• Our company socials bring our people together. So work hard and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion.

We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.