Senior Property Manager - Block Management

Stevenson Whyte; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Stevenson Whyte in Manchester is seeking a Senior Property Manager to look after blocks and estates in the Manchester area. The role requires at least four years’ experience as a Block Property Manager or in a Senior Property Manager position, with a focus on high quality customer service and manageable workloads.

You’ll join a team of about 30, with growth and a local, non-national mindset, covering the North West. Office-based with some home working 1–2 days per week is available.

Qualifications

• At least four years of experience as a Block Property Manager or as a Senior Property Manager.
• Experience overseeing portfolios of buildings and estates.
• Strong financial administration skills, including service charge accounting.

Responsibilities

• Oversee the smooth running of the portfolio.
• Attend and prepare for regular meetings with residents/directors.
• Conduct routine inspections and schedule maintenance.
• Chair and minute meetings and take follow-up actions.
• Budget and financial control for the portfolio.
• Build and maintain relationships with all stakeholders.
• Resolve queries and assist with new business where applicable.
• Manage complaints and ensure high service standards.

Skills

Block Property Manager

Customer service

Budgeting

Stakeholder management

Tools

Property management software

Job description

One of the highest rated managing agents in Manchester is looking for a customer focused, experienced Block Property Manager to join its team as a Senior Property Manager, looking after buildings and estates in the Manchester area. We're looking for someone with at least four years of experience as a Block Property Manager or already working as a Senior Property Manager. Our aim is to be the best agent, not the biggest, and to keep workloads manageable to ensure that an excellent service can be delivered unlike our competitors.

How are we genuinely different to the rest Firstly, portfolios are typically around units, compared to elsewhere. Secondly, we aren't owned by a developer or have multiple shareholders to please, allowing service quality to be put first. Thirdly, support is on hand from senior team members at all times, which is so important when legislation and guidance is constantly changing. We only cover the North West, so no travelling to far flung places. You'd be joining a team of 30 at present, which grows regularly and totals 45 across the company.

As an experienced Property Manager, you'd be well aware of the day-to-day duties, which would include:

• Oversee the smooth running of the portfolio.
• Attend and prepare for regular meetings with residents / directors.
• Conduct routine inspections and schedule maintenance.
• Chair and minute meetings as appropriate and take actions resulting from these.
• Budget and financial control our system is a big help with this.
• Build and maintain relationships with all stakeholders.
• Resolving of queries received on the portfolio.
• Helping to acquire new business (where commission can also be earned).
• Assisting with complaints handling (thankfully we don't get many at all but can't always please everyone!).

We are very much a team that works closely and learns from each other every day, as no two days in this industry are ever the same. We excel because our focus is on customer service, so we keep unit numbers per Property Manager lower than any other agent, ensuring each block gets a good level of attention, our staff aren't overworked and reducing complaints. We aren't a national agent and will never be as the service is never close to that of a good, local agent. We re in the process of moving to new offices in Castlefield, having outgrown our current office quicker than expected.

Other Ideal Traits Are:

• Excellent knowledge of financial administration (service charge accounting).
• Effective numeracy and data entry skills.
• Experience in handling cladding replacement work / building safety fund applications.
• Excellent interpersonal skills.
• Ability to maintain a high level of accuracy.
• Ability to meet deadlines and grasp the urgency of departmental activities.
• Experience in managing staff.
• TPI level 3.

Personal Skills / Attributes:

• Maintaining strict confidentiality.
• Demonstrate sound work ethics.
• Flexibility.
• Be assertive and dynamic.
• Be deadline driven.
• Maintaining relationships with all stakeholders.
• Can work independently.
• Problem analysis and solving.
• Professionalism.
• Full drivers licence and ideally own car.

A Little More About Us

We have grown considerably in the last five years but have done so carefully, choosing our clients and setting reasonable fees we don't low ball to win business. We also aren't afraid of offloading impossible clients; we put our own people and their wellbeing first. We are keen not to make the same mistakes as the big agents and are open to ideas and innovation to help improve our services and the work environment of the team.

Working Hours

This role is full-time, 9am 5.30pm, plus occasional late working to attend meetings, where time off in lieu is taken. The position is primarily office based but home working (1 2 days per week) is available.