Senior Property Manager

Galliard Homes

Loughton

On-site

GBP 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

24 days holiday plus bank holidays

Life assurance

Private healthcare

Critical illness insurance

Matching pension scheme

Discretionary salary and bonus review

Employee assistance programme

Discounted gym memberships

Cycle to Work Scheme

Discount portal

Volunteering opportunities

Sponsorship of professional quals

Job summary

Galliard Homes is seeking a Senior Property Manager to join its in-house GEM team in the Greater London area. You will oversee complex mixed-use developments, lead on-site teams, and ensure compliance with leasehold and building safety obligations while delivering high standards of service to residents and stakeholders.

Reporting to the Head of Property, you will manage budgets, service charges, and major works, mentor junior staff, and play a key role in mobilisation of new schemes approaching

Qualifications

Experience managing high risk buildings and mixed-use developments.
Experience with district heating systems.
Life safety systems maintenance knowledge.
Previous Senior/Property Manager experience.
Budgeting and service charge management knowledge.
Strong understanding of leasehold legislation including Landlord & Tenant Act.
Strong financial awareness including budgets and utility billing.
Excellent communication across channels.
Full driving licence and access to transport for site visits.

Responsibilities

Operational and statutory responsibility for a complex portfolio.
Plan site visits and ensure buildings are well maintained.
Organise monthly resident surgeries and maintain relationships.
Lead project management of Section 20 consultations and major works.
Manage contractor relationships and oversee repairs.
Draft resident communications and newsletters.
Prepare and review service charge budgets and year-end reconciliations.
Raise POs, approve invoices within budget.
Respond to leaseholder enquiries and complaints.
Review LPE1 forms and property solicitor enquiries.
Manage insurance claims and track costs.
Support Head of Property and provide cover.
Attend procurement meetings to monitor KPIs and contracts.
Maintain GEM trackers and CAPEX reports.
Mentor Property Managers and provide day-to-day leadership.
Escalate serious incidents and enforcement matters.

Skills

High risk buildings

New-build residential

Leasehold legislation

Budget management

Financial awareness

Communication skills

Full driving licence

People leadership

Education

TPI Level 4 MTPI

AssocRICs / RICS / MIWFM

Tools

GEM Central Tracker

Quooda

Bluebox

Building Link

Ping

Job description

Senior Property Manager

Who are we?

Founded in 1992, Galliard Homes is one of London’s largest privately-owned property development and management groups, with over 180 employees and a £4 billion portfolio. We deliver residential, mixed-use, hospitality, and commercial projects across London, the Home Counties, and the Midlands.

Galliard Estate Management (GEM) is our in-house property management business, responsible for managing over 35 developments across a diverse portfolio of residential and mixed-use schemes, from high-rise to high-end, covering both private and affordable properties.

The Position

The Senior Property Manager plays a key role within our in-house Property Management team, reporting to the Head of Property. They work closely alongside a Property Manager to ensure the smooth and efficient management of a diverse portfolio of mixed-use developments.

The Senior Property Manager is responsible for overseeing complex and higher-risk developments, ensuring they are managed effectively, efficiently, and in line with statutory and leasehold obligations. Acting as the main point of contact for residents, contractors, and stakeholders, the Senior Property Manager takes ownership of day-to-day management while also contributing to longer-term planning, including supporting the mobilisation of new schemes approaching practical completion. They provide guidance and oversight to Property Managers and on-site teams, ensuring high standards of service and compliance across the portfolio.

Please note that this is a full-time, office-based role. Standard working hours are Monday to Thursday, 9:00am to 5:30pm, and Friday, 9:00am to 5:00pm.

Duties include but are not limited to:

Full operational and statutory responsibility for a complex portfolio (e.g. high rise, mixed use, higher risk buildings, or site with fire/ building safety complexity).
Plan and undertake site visits appropriate to the size, complexity, and risk profile of the portfolio, ensuring buildings are well maintained and that inspection findings are documented and actioned.
Organise and attend monthly resident surgeries, addressing concerns and maintaining positive relationships.
Lead and take full accountability for the project management of Section 20 consultations and major internal and external works across the allocated portfolio, including higher-value, higher-risk, or more complex schemes, liaising with surveyors, consultants, and internal stakeholders as required.
Manage contractor relationships, arranging and overseeing repairs, cleans, emergency works, and monitoring performance against contracts.
Draft, review, and issue resident communications, including newsletters and circulars, ensuring accuracy and consistency.
Draft service charge budgets and work with accounts to deliver end of year accounts reconciliations, including associated commentary.
Prepare and review service charge budgets, monitoring cashflow and expenditure, and reporting variances.
Raise purchase orders, review, approve, and sign off invoices in line with budget and procurement processes.
Respond to leaseholder enquiries and complaints, ensuring timely and effective resolution.
Review and sign off LPE1 forms and solicitor enquiries.
Manage insurance claims including tracking of costs.
Support the Head of Property on portfolio-related matters and provide cover where required.
Attend Central Procurement Meetings with service providers to ensure compliance, monitor KPIs, and manage contracts (e.g. M&E, insurance, utilities).
Manage and maintain internal and external systems and trackers (including GEM Central Tracker, Quooda, Bluebox, Building Link, Ping, Fire Brigade/ government body portals), ensuring information is up to date, compliant, and reported as needed.
Manage capital expenditure projects as directed, ensuring the CAPEX report is kept up to date.
Provide support across the GEM team as required, assisting with any additional tasks or initiatives to ensure smooth portfolio management and delivery of team objectives.
Provide informal leadership and day-to-day mentoring to the Property Managers, while the Team Lead retains overall responsibility for formal line management.
Act as point of escalation for serious incidents, disputes or enforcement matters.
Where site teams are in place, oversee them to ensure they are supported, engaged in compliance, and delivering a customer-driven approach.

The Person

The successful candidate will be an experienced property management professional with a strong track record in managing residential and mixed-use developments. They will combine excellent technical knowledge with the ability to build strong relationships, manage competing priorities, and maintain high service standards across their portfolio. They will also meet the following criteria:

Essential:

Strong understanding and experience of managing high risk buildings, new-build residential and mixed-use complex developments.
Experience managing developments with a district heating system
Experience managing life safety systems and required frequencies for maintenance.
Previous experience operating as a Senior/ Property Manager or in a similar role.
Sound knowledge of multi-schedule budgets and service charge management.
Comprehensive understanding of leasehold legislation, including the Landlord & Tenant Act and Building Safety Act
Strong financial awareness, including budgets, accounts, utility billing, and apportionment.
TPI Level 4 Member in Leasehold Management (MTPI).
Excellent communication skills across face-to-face, telephone, and written interactions, with a professional approach.
Full driving licence and access to own transport (regular site visits required).

Desirable:

AssocRICs, RICS, MIWFM
Previous experience managing and developing direct reports.
Knowledge of Right to Manage (RTM) processes and experience supporting or liaising with RTM companies.

The Benefits

As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: