Senior Property Manager

Rise Homes; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player in the property sector is seeking a dynamic Managing Director to oversee lettings and property management across two key developments. This role requires a proactive leader with a strong background in property management, exceptional communication skills, and a commitment to enhancing the resident experience. You will be responsible for managing tenant relationships, ensuring high occupancy rates, and maintaining property quality. Join a forward-thinking team dedicated to providing exceptional living experiences and making a significant impact in the Build to Rent market.

Qualifications

• Proven experience in property management or related field is essential.
• Exceptional organizational skills to manage multiple properties efficiently.

Responsibilities

• Lead lettings and property management functions at two buildings.
• Manage day-to-day lettings, inspections, and customer service.

Skills

Property Management

Communication Skills

Organizational Skills

Problem-Solving

Negotiation Skills

Education

Experience in Property Management

Tools

CRM Systems

Property Management Systems

Job description

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Managing Director (BtR, Residential & Commercial Asset / Property Management)

Overview

Rise Homes is an award-winning Build to Rent developer and operator. We offer our residents spacious, sustainable and well-managed accommodation at market rents. Our focus is delivering an exceptional and connected resident experience in the Build to Rent sector, whilst providing returns for stakeholders.

The current portfolio consists of 8 developments (+1,000 units) across the North of England; as we look to expand the operational side of our business, an exciting opportunity has arisen for an experienced Senior Property Manager to join our team and oversee Lettings and Property Management across 2 of our buildings (one in Leeds, one in Sheffield).

The ideal candidate will have a strong background in property management, excellent communication skills, and a proven track record of enhancing property performance. This role requires a proactive approach to managing tenant relationships, ensuring high occupancy rates, and maintaining the overall quality of our properties.

Responsibilities

1. Lead lettings and property management functions at two of our buildings.
2. Line Manager to the Assistant Property Managers, to ensure tasks are covered across the buildings and encourage professional development within the team. Ensure regular one-to-ones are in place.
3. Work closely with the Head of FM, Maintenance & Compliance and Building Technicians to ensure statutory requirements and service standards are met.
4. Work closely with the Marketing Manager to ensure occupancy and resident engagement is achieved. Contribute to content in the Resident Portal to promote events and news / announcements.
5. Work closely with the Accounts team to ensure accurate reporting across tenant and supplier ledgers. Assist credit control with any issues and serve relevant notices for possession.
6. Manage day-to-day lettings (you / your team are to conduct viewings, process applications, undertake referencing (adhere to Right to Rent requirements), fund collection, key management, admin covering ASTs, move-in packs, inventory and deposit registration). Where we use a third-party agency, you will monitor their performance in-line with SLAs.
7. Manage ongoing Property Management (inspections, renewals, repairs, check outs and deposit returns etc.).
8. Provide reporting as required by Senior Management / Stakeholders.
9. Ensure KPIs are on target (occupancy, renewals, arrears, compliance, repairs for each building).
10. Create annual OpEx budgets and monitor performance, taking full ownership of income and expenditure in-line with stakeholders’ requirements.
11. Undertake regular building inspections, reporting any repairs / maintenance.
12. Work with FM to ensure buildings are compliant with legislation.
13. Ensure all records are stored and systems are up to date with accurate data.
14. Deliver excellent customer service to our residents.
15. Handle customer complaints / concerns.
16. Hold resident events.

Qualifications / Experience

1. Proven experience in property management or a related field is essential.
2. Exceptional organisational skills with attention to detail to manage multiple properties efficiently.
3. Ability to work independently as well as part of a team in a fast-paced environment.
4. A proactive approach to problem-solving with strong negotiation skills.
5. Full driving license and access to vehicle.
6. Effective IT skills (previous use of CRM / Property Management Systems).

Schedule

1. Monday to Friday (equally across Leeds and Sheffield)

If you are passionate about property management and have the skills necessary to excel in this role, we encourage you to apply. Join our team and contribute to creating exceptional living experiences for our residents!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Management