Senior Property Manager

Johns&Co; Greater London; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Enhanced holidays

Birthday leave

Maternity/paternity leave

Death in service

Incentives

Job summary

Johns&Co, a fast-growing London estate agency, is seeking a Senior Property Manager to lead landlord and tenant service with a focus on high standards and strong relationship building.

You will manage a diverse portfolio of ~175 properties, apply ARLA knowledge to regulatory compliance, and contribute to overall service excellence while mentoring junior staff and enhancing team capabilities.

Qualifications

• Extensive experience in residential property management.
• Proven ability to train and mentor staff.
• ARLA qualification with market knowledge.

Responsibilities

• Build and maintain relationships with landlords and tenants.
• Proactively manage a portfolio of ~175 residential properties.
• Address maintenance issues and chase rental arrears.
• Negotiate deposit returns and disputes.
• Train and mentor team members to share expertise.

Skills

Residential Property Management

Staff training

ARLA qualification

Organised

Customer service

Education

ARLA qualification

Job description

Job Title; Senior Property Manager
Salary; Basic salary £35,000, plus a quarterly paid commission incentive.
OTE; £36,750 - £42,000
Location; Vox Studios, 1-45 Durham Street, SE11 5JH

The Role

Step into a rewarding career with Johns&Co's rapidly growing Property Management team. We are actively recruiting talented professionals who are ready to make a significant impact. At Johns&Co, we understand that our support teams are the backbone of our success, and we are committed to providing you with the opportunities and resources you need to excel. Join a high-performing team that is dedicated to delivering outstanding customer service and building strong, lasting relationships with our valued clients. Here, your work will be recognised, your contributions will be valued, and your professional growth will be supported.

Your Responsibilities as a Senior Property Manager:

As a Senior Property Manager, you will build and maintain strong relationships with both landlords and tenants by providing outstanding customer service, proactively manage a portfolio of approximately 175 residential properties, addressing maintenance issues, chasing rental arrears, and negotiating deposit returns and disputes. Leveraging your strong technical knowledge of property management, you will not only effectively resolve complex issues but also play a key role in training and mentoring staff, sharing your comprehensive expertise with the team.

Your Skills and Experience:

• You bring extensive experience in residential Property Management, with a proven track record of success
• You excel at developing and mentoring staff, demonstrating a proven ability to conduct effective training sessions.
• You hold an ARLA qualification and demonstrate in-depth technical knowledge of current market trends and regulations.
• You arean exceptionally organised and composed individual.
• You are known for your exceptional customer service skills, consistently delivered in previous roles.

Why Join Us?

• Enhanced holiday allowance, including additional holiday schemes and birthday leave.
• Comprehensive benefits package, including enhanced maternity/paternity leave and death in service benefits.
• Company wide performance-based incentives, including international trips.
• Wellbeing – As we partner with PLUMM, you will have access to therapy sessions with over two hundred trained therapists.
• Employee referrals scheme.
• Opportunities for professional development and career growth.

About Us:

At Johns&Co we’re a fast growing and innovative London estate agency. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with.

We'renot just about where we've been, but where we're headed. With a relentless focus on growth, the possibilities for advancement are endless and now is the time to join us on our journey.