Senior Project Manger - Flooring

Designer Contracts Ltd.; Norwich; On-site; GBP 28,000 - 42,000; Full time

Job summary

Designer Contracts Ltd. in Norwich seeks a conscientious and ambitious individual to help ensure the smooth running of projects and sites.

You will lead with strong time management, visit client sites, and drive customer satisfaction while coordinating with multiple teams and departments. Responsibilities include delivering added value to customers, handling service issues, conducting RAMS on site, and measuring for flooring and blinds.

Qualifications

• Leadership and time management skills required.
• Conscientious and ambitious applicant.
• Must hold a full UK driving licence.

Responsibilities

• Ensure the retention and growth of customers by delivering added value to their experience.
• Evaluate and react to customer service issues per company policy.
• Carry out customer service inspections as required.
• Conduct Toolbox Talks with fitters/installers and email to H&S.
• Attend site to complete RAMS and ensure compliance with legal requirements.
• Measure on site for flooring and blinds and confirm tolerances.
• Liaise between multiple teams including regional office and site staff.

Skills

Leadership

Time management

Full UK driving licence

Job description

Due to our continued growth we have an exciting opportunity to join our friendly team based in Norwich.

We are looking for a conscientious and ambitious individual with excellent leadership and time management skills.

Job Objective

To help ensure the smooth running of projects and sites.

Key Responsibilities

• To ensure the retention and growth of new and existing customers through delivering added value to their customer experience
• Evaluate and react to customer service issues in line with company policy
• Carry out customer service inspections as required
• Carry out Tool Box Talks with fitters and installers, keep them updated and email to H&S
• Ensure all legal requirements are adhered to
• Be efficient in manual measuring for all flooring categories and window treatments
• Must hold a full UK driving licence
• Attend site to complete all RAMS
• Inspect subfloors to ensure the floor is within tolerance prior to installation

Other areas of responsibilities include:

• Managing and monitoring projects.
• Identifying new business opportunities and pursuing them.
• Visiting clients and potential clients on their sites.
• Noticing and attending to any special needs and service issues on projects.
• Planning, pricing and scaling projects and general tenders.
• Ensuring quotations are accurate, well-presented and planned as economically as possible.
• Obtaining appropriate samples for projects in co-ordination with the Buying department and working with normal Designer Contracts suppliers wherever possible.
• Measuring for flooring and blinds on site.
• Must be able to carry out small remedial jobs.
• Liaising between multiple teams, including those in the regional office and those on site.

Designer Contracts is an equal opportunities employer