Senior Project Manager

HSBC; City of Edinburgh; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in investment banking is seeking a Senior Project Manager in Edinburgh. The role involves managing client relationships, ensuring seamless onboarding, and driving satisfaction. Fluency in French and German is required, along with extensive project management experience. The position offers a hybrid work model and a competitive benefits package.

Benefits

Private Healthcare

Enhanced Maternity and Adoption Pay

Contributory Pension Scheme

Qualifications

• Extensive experience in building effective client relationships.
• Proficient in payments and liquidity product knowledge.
• Familiarity with design thinking principles.

Responsibilities

• Lead onboarding clients onto our channels and solutions.
• Manage relationships with several top-tier clients.
• Drive continuous improvement initiatives to enhance client experience.

Skills

Client Relationships

Stakeholder Management

Communication

Influencing Skills

Project Management

Job description

Press Tab to Move to Skip to Content Link

Area of Interest: Investment Banking, Markets, and Research

Location:

Edinburgh, GB, EH12 9DT

Work style: Hybrid Worker

Date: 13 May 2025

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Global Payment Solutions (GPS) is made up of almost 10,000 people across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, currencies, and regulations, quickly and efficiently with dedicated country, regional, and global support. Our expertise in this area is repeatedly recognized by industry’s leading publications and associations, with numerous global, regional, and country awards.

We are currently seeking an experienced individual to join this team as a Senior Project Manager. This role requires fluency in both French and German.

The Senior Project Manager in Client Implementation plays a pivotal role in shaping global and local client relationships. You will lead onboarding clients onto our channels and solutions, ensuring seamless transitions, driving satisfaction, and managing relationships with several top-tier clients.

In this role, you will:

• Provide pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilizing your deep SME knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimizing friction.
• Employ proactive project management methodologies and utilize our scalable organizational design to manage multiple complex and global client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders.
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
• Ensure every client can operate their accounts and services as expected, and that project expectations are met before completion.
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to Product teams to improve client experience.

To succeed in this role, you should meet the following requirements:

• Extensive experience in building effective client relationships and stakeholder management.
• Proficient in payments and liquidity product knowledge.
• Familiarity with design thinking principles.
• Excellent communication and influencing skills.
• Ability to manage competing deadlines effectively in real-time.
• Proven ability to excel under pressure and drive strategic initiatives forward.

The base location for this role is Edinburgh, operating under a Hybrid working model.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces—regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to perform at their best. We take pride in being a Disability Confident Leader and will offer an interview to candidates with disabilities, long-term conditions, or neurodivergence who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk:

Provider

Description

Enabled

SAP as a service provider

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor