Senior Program Manager, VAT Account Health

AMAZON UK; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

Amazon UK is seeking a Senior Program Manager to lead the VAT Health initiative, driving complex, cross-functional programs across 12+ countries and multiple VP-level organizations. You will act as the connective tissue between Tax, Accounting, Finance Operations and FinTech, influencing outcomes through data-driven insights and stakeholder alignment.

You will build standardized SOPs, governance structures, and scalable mechanisms to improve VAT account health, balancing competing priorities and

Qualifications

• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience using data and metrics to determine and drive improvements.
• Knowledge of general AI tools.
• Bachelor's degree in finance, accounting or related field.
• 5+ years program management experience.

Responsibilities

• Lead global programs to improve indirect tax account health, including development of VP-level goals, KPI frameworks, and strategic roadmaps.
• Drive cross-functional working groups spanning Accounting, Indirect Tax Compliance, Finance Operations, Global Tax Data Services, and FinTech.
• Develop and implement standardized operating procedures (SOPs) for VAT account management across global teams, driving adoption across 100+ stakeholders.
• Build governance structures that create clear accountability, eliminate silos, and accelerate decision-making across disparate organizations.
• Identify, quantify, and communicate organizational risks to senior leadership with clear recommendations for resolution or mitigation.
• Drive alignment among competing priorities across multiple time zones and business units through influence, transparency, and strategic escalation.
• Develop data-driven reporting and dashboards that provide actionable insights to leadership for decision-making.
• Lead root-cause analysis of reconciling items and implement scalable mechanisms to address systemic defects.
• Create and maintain program mechanisms (e.g., weekly updates, bi-weekly leadership reviews, working group forums) to drive stakeholder engagement and progress visibility.
• Manage program transitions and stabilization efforts, quickly diagnosing organizational friction points and implementing practical solutions.

Skills

Program management

Data-driven decision making

Strategic leadership

Stakeholder management

Knowledge of AI tools

Education

Bachelor's degree in finance, accounting or related field

Job description

Amazon’s Accounting department is looking for a talented Senior Program Manager to support our VAT (Value-Added Tax) Account Health team. In this role, you will lead complex, cross-functional programs spanning multiple VP-level organizations and 12+ countries. You will operate with significant autonomy while navigating competing priorities to drive cohesive global strategies. Acting as a strategic Senior Program Manager, you will serve as the connective tissue between Tax, Accounting, Finance Operations, and FinTech, influencing outcomes through data-driven insights and stakeholder alignment rather than direct authority. This position requires managing stakeholder relationships, orchestrating cross-organizational governance structures, and delivering measurable improvements to VAT account health. You will work in a fast-paced environment, drive clarity through ambiguity, and lead multiple simultaneous initiatives impacting global operations.

Key job responsibilities

• Lead global programs to improve indirect tax account health, including development of VP-level goals, KPI frameworks, and strategic roadmaps
• Drive cross-functional working groups spanning Accounting, Indirect Tax Compliance, Finance Operations, Global Tax Data Services, and FinTech
• Develop and implement standardized operating procedures (SOPs) for VAT account management across global teams, driving adoption across 100+ stakeholders
• Build governance structures that create clear accountability, eliminate silos, and accelerate decision-making across disparate organizations
• Identify, quantify, and communicate organizational risks to senior leadership with clear recommendations for resolution or mitigation
• Drive alignment among competing priorities across multiple time zones and business units through influence, transparency, and strategic escalation
• Develop data-driven reporting and dashboards that provide actionable insights to leadership for decision-making
• Lead root-cause analysis of reconciling items and implement scalable mechanisms to address systemic defects
• Create and maintain program mechanisms (e.g., weekly updates, bi-weekly leadership reviews, working group forums) to drive stakeholder engagement and progress visibility
• Manage program transitions and stabilization efforts, quickly diagnosing organizational friction points and implementing practical solutions

About the team

The VAT (Value-Added Tax) Health Group is the centralized program management function responsible for driving VAT account health and controllership across Amazon's global operations. The team sets strategy, establishes mechanisms, and drives execution of initiatives that improve VAT account reconciliation, standardize processes, and strengthen controllership across Accounting, Tax, Finance Operations, and FinTech organizations.

Basic Qualifications

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• Knowledge of general AI tools
• Bachelor's degree in finance, accounting or related field
• 5+ years program management experience

Preferred Qualifications

• Professional accounting qualification (e.g. ACA, ACCA, CIMA, CPA, or equivalent)
• Experience in driving process and tool improvements
• Experience leading and interacting with cross-functional teams
• Experience in accounting management in Big Four with Fortune 500 clients
• Experience researching and documenting support for accounting conclusions

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