Senior Program Manager, Retail Business Services

Amazon; Sheffield; On-site; GBP 60,000 - 85,000; Full time

Job summary

Amazon seeks a Senior Program Manager to lead the development of an internal defect tracking platform within the Retail Business Services team. The ideal candidate will drive high-impact programs, enhance customer experience, and collaborate with cross-functional teams, leveraging strong communication and leadership skills.

Benefits

Training opportunities through O'Reilly

Encouragement to pursue AWS/ML certifications

Support for work-life balance

Qualifications

• 5+ years of experience in program or project management.
• Ability to manage complex business processes at scale.
• Experience defining program requirements using data and metrics.

Responsibilities

• Drive development life cycle of an internal defect tracking platform.
• Liaise with tech, product, ops, and category teams for project deliverables.
• Write business documents for senior leadership.

Skills

Communication

Problem Solving

Data Analysis

Education

Master's degree or MBA

Job description

Senior Program Manager, Retail Business Services

Upstream Defect Elimination (UDE) is a Senior Leadership Team mission to remove unnecessary cost in Amazon's retail business. UDE requires a myriad of mechanisms and we're in search of a Sr. Product Manager to drive the development of the software platform from within the Retail Business Services team to manage all defects.

Retail Business Services (RBS) is the force multiplier team for Amazon’s Retail business growth worldwide through three core strategic initiatives: (1) Defect Elimination, identifying cross-all-retail defects at their root cause and driving extirpation to increase margins; (2) Selection, creating and enriching Amazon inventory data increasing gross merchandise sales growth; and, (3) Operational Excellence, to ensure Amazon's retail business is running efficiently and effectively.

The RBS Customer Experience team works on an array of technologies ranging from automation that leverages Machine/Deep Learning to scale execution of highly complex tasks to scaled out platform software. We're in beginning stages of building a horizontal internal platform complete with a front end interface to oversee our UDE program; and, we need an experienced Sr. Product Manager to lead product development.

As the UDE Sr. Product Manager, you would drive the development life cycle of our internal defect tracking platform. The day-to-day responsibilities include, but are not limited to unblocking the Dev team for issues that may arise; ensuring teams are tracking to committed timelines; defining deep product feature requirements; developing a road map; aligning with stakeholders; collaborating with partner teams; and ensuring a successful, on-time launch.

Work/Life Balance
RBS puts a high value on work-life harmony. We believe striking the right balance between your personal and professional life is critical to life-long happiness and we encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Also, we provide trainings to employees through online learning platforms such as O'Reilly and also encourage them to take up AWS/ML certifications.

Key job responsibilities
• Experience of managing complex business processes at scale.
• Drive end-to-end high impact and high visibility programs that impact WW Retail and hence customer experience on Amazon
• Communication and influencing skills with an ability to deal with a fast-paced environment.
• Experience in defining, developing and using metrics to drive the vision and manage the business.
• Analyze data and dive deep into processes to derive insights for enhancing systems
• Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.
• Liaise with tech, product, ops and category teams to ensure timely deliverables for key projects
• Ability to work effectively & independently in a fast-paced environment with tight deadlines.
• Write compelling business documents and drive outcomes for senior leadership at Amazon

About the team
Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills.

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.