Senior Program Manager, Global Tech Delivery

GTT; United Kingdom; On-site; GBP 70,000 - 110,000; Full time

Job summary

GTT is seeking an experienced Senior Project Manager to lead the delivery of large and complex customer solutions across global networking and managed services environments. You will own projects from pre-sales through to operational handover, coordinating multiple stakeholders and partners to ensure successful outcomes.

The role requires 5+ years in IT project management, strong governance and budgeting experience, and the ability to mentor junior PMs.

Qualifications

• 5+ years Project Management experience within an ISP Managed Services, Enterprise Networking, or ICT environment.
• Experience managing project budgets up to and above $5M.
• Experience leading large, complex customer programmes involving multiple stakeholders and delivery teams.
• Strong project governance, risk management, change control, and stakeholder management experience.
• Experience using Microsoft Project and structured project management methodologies.
• Excellent written and verbal communication skills.
• Proven ability to build strong cross-functional relationships and influence stakeholders at all levels.
• Experience managing project forecasting, budgeting, reporting, and escalation processes.
• Strong organisational, prioritisation, and time management skills.
• Experience mentoring and supporting junior project management professionals.
• Experience in Telecommunications, Technology, or complex B2B services environments.
• Experience with SD-WAN and Security solutions.

Responsibilities

• Manage projects valued up to and above $5M across a range of technology and managed service solutions.
• Typically manage up to three concurrent projects, depending on size and complexity.
• Own projects throughout the full lifecycle, from pre-sales engagement through to operational handover.
• Establish and lead Project Boards and virtual project teams, including the management of other Project Managers where required.
• Act as the primary point of contact for all project communications and stakeholder engagement.
• Facilitate regular internal and customer project meetings, including weekly status reviews.
• Produce and maintain project status reports and governance documentation.
• Develop and maintain Project Initiation Documents, including project scope and customer critical success factors.
• Monitor project progress using project tracking tools, Microsoft Project, and established project management methodologies.
• Identify, manage, and mitigate project risks, issues, actions, and dependencies.
• Manage project budgets, cost tracking, and forecasting activities.
• Ensure adherence to change control procedures and project governance requirements.
• Produce customer-specific documentation where required.
• Track and report project effort against contracted services.
• Support quality assurance activities and governance reviews throughout project delivery.
• Manage project escalations and facilitate timely resolution of issues.
• Contribute to the development and improvement of project management methodologies, templates, and best practices.
• Support product launches and knowledge sharing across the Project Management team.
• Mentor and support junior members of the Project Management function.
• Partner with Bid Management teams to support large and complex customer opportunities.

Skills

Project management

Budget management

Stakeholder management

Microsoft Project

Risk management

Change control

Communication skills

Leadership

Cross-functional collaboration

Education

Degree or equivalent IT experience

Tools

Microsoft Project

Job description

GTT is seeking an experienced Senior Project Manager to lead the delivery of large and complex customer solutions across global networking and managed services environments. You will own projects from pre-sales through to operational handover, coordinating multiple stakeholders and partners to ensure successful outcomes.

The role requires 5+ years in IT project management, strong governance and budgeting experience, and the ability to mentor junior PMs.