Senior Program and Community Manager

ZipRecruiter; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading cloud computing provider is seeking a Senior Program and Community Manager to empower developers across EMEA. You'll drive community engagement, manage complex programs, and collaborate with internal teams to enhance developer experience in a dynamic hybrid setting.

Qualifications

• Strong expertise in program management and stakeholder relationships.
• Demonstrated success in managing complex programs.
• Excellent communication skills in English.

Responsibilities

• Spearhead developer-focused program strategies.
• Develop and maintain program metrics and reporting.
• Oversee user group programs and community engagement.

Skills

Program Management

Customer Engagement

Data Analysis

Communication

Education

PMP Certification or equivalent

Tools

Qualtrics

Marketo

Salesforce

Asana

Jira

Job description

Job Description

Job Title: Senior Program and Community Manager

Client Location: London - Hybrid working - 3 days on site

Starting: ASAP

Salary/Pay Rate: up to £350 PAYE daily

Hours: Full-time

Duration: 6 months Contract

Job Description:

Join a leading cloud computing provider and make a real difference in how developers build innovative solutions. As a Senior Program and Community Manager, you will empower developers across a specific EMEA region, fostering thriving communities and driving the adoption of cutting-edge technologies. This is your chance to shape the future of cloud computing and help developers build amazing things.

You'll plan and execute strategic programs while nurturing vibrant developer communities, collaborating closely with Developer Advocates and cross-functional teams to maximize impact.

What You'll Do:

• Spearhead the strategy and execution of developer-focused programs, including both internal and external events.
• Manage intricate, cross-functional initiatives to amplify the reach and influence of Developer Advocates.
• Develop and maintain program dashboards, metrics, and reporting systems to track progress and demonstrate value.
• Streamline processes and implement automation to enhance team efficiency and content creation workflows.
• Collaborate with internal stakeholders to align developer programs with overarching business goals.
• Oversee program budgets and cultivate productive vendor relationships.
• Lead and expand user group programs within your designated EMEA region, focusing on growth strategy and community health.
• Cultivate relationships with community leaders and members through consistent engagement.
• Support the planning and execution of community-led events.
• Monitor community health metrics and adapt strategies based on evolving community needs.
• Establish effective feedback channels between the community and internal teams.
• Empower community leaders to expand their memberships and host impactful events.

Must-Have Qualifications:

• Strong experience in program or project management
• Good experience in a customer-facing role
• Demonstrated success in managing complex programs and stakeholder relationships
• Strong data analysis skills and experience using metrics to drive improvements
• Excellent written and verbal communication skills in English

Nice-to-Have Qualifications:

• Experience in community management or developer relations
• Project Management Professional (PMP) certification or equivalent
• Experience working with remote, international teams
• Proficiency in a main within your designated EMEA sub-region (e.g., German, French, Spanish)
• Experience with digital marketing tools (e.g., Qualtrics, Marketo, Salesforce)
• Familiarity with project management tools (e.g., Asana, Jira)