Senior Production Support Engineer

TP ICAP Group; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in market infrastructure is seeking a Senior Production Support Engineer to join their EMEA Platform Services Team. The role involves supporting a bespoke trading platform, focusing on transaction and regulatory reporting, while enhancing automation and cloud migration efforts. The ideal candidate will have extensive experience in financial support environments, strong technical skills in FIX, Linux, and database management, and a commitment to customer service.

Qualifications

• At least 7 years hands-on support experience within a financial institution.
• Experience with Site Reliability Engineering practices.
• Proven experience managing cloud-based infrastructure.

Responsibilities

• Contribute towards ‘follow the sun’ support model.
• Perform regional start of day health checks.
• Provide daily application support and troubleshooting.

Skills

Customer Service

Automation

Problem-Solving

Tools

Docker

Kubernetes

AWS

Azure

SQL

Oracle

Sybase

Job description

Senior Production Support Engineer page is loaded

Senior Production Support Engineer

Apply locations UK - City Quays - Belfast time type Full time posted on Posted Today job requisition id R3703

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

About Liquidnet

Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.

Established in 1999 on the belief that there was a better way to trade, Liquidnet's journey began with a vision to create a platform that goes beyond traditional transactional models.

We wanted to build a community where traders could connect, collaborate, and execute trades with confidence. Over the years, we've grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.

We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our members.

Role Overview

Liquidnet Europe Limited is looking for a Senior Production Support Engineer to work within the EMEA Platform Services Team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members in London and across Europe utilising their FIX, Linux, Windows Server, DevOps, database and networking skills.

This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front to back office, with a particular focus on Transaction & Regulatory Reporting. Liquidnet champions automation and you will be expected to identify and help streamline manual or repetitive tasks. You will have the opportunity to contribute to, and run with projects, new feature implementations, client migrations, and help Liquidnet migrate to cloud-based technologies. Additionally, the role will involve member user administration and support via phone and email, OMS integration support and trade lifecycle issues for both the MTF platform and trading desk.

The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills.

Role Responsibilities

• Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region
• Perform regional start of day health checks to ensure all members are connected to the platform
• Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriately
• An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support
• Daily interaction with all internal stakeholders with regards to support issues
• Efficiently create and track issues within an incident-management system to help identify trends and patterns
• Create and monitor internal reports and usage queries
• Assist with product testing and project work
• Identify and escalate possible platform improvements

Experience / Competences

Essential

• At least 7 years hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)
• Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis
• Hands-on experience with containerization technologies such as Docker and Kubernetes
• Proven experience managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform
• Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing
• Application support experience within a Unix / Linux environment
• Strong working knowledge of the FIX protocol
• Proven experience of supporting Windows Server environments
• Experience in troubleshooting network problems: i.e., firewall and routing problems
• Understanding of international Equity market mechanics and flows, particularly back-office flows such as Regulatory & Transaction Reporting
• Ability to manage multiple projects simultaneously in order to meet deadlines
• Automation experience using PERL, Python or similar scripting languages

Non Essential

• Exposure to supporting message-based architecture
• Working knowledge of at least one buy-side or sell-side Order Management System
• AWS Certification to ‘Cloud Practitioner’ level or above or equivalent
• Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing.
• Experience with industry-standard monitoring tools (ITRS or similar)
• Proficiency in managing Kubernetes clusters, including deployment, scaling, storage, observability, and lifecycle management
• Understanding of financial regulations and reporting requirements in Europe such as MiFID II

Person Profile

• The role will suit someone who relishes the prospect of supporting an expanding business and improving support functions
• Motivated self-starter who takes ownership of responsibilities, and can work autonomously
• Ability to confidently communicate at all stakeholder levels
  (technical, client, trader, executive team, etc.)
• Must be motivated by customer satisfaction
• Excellent organisational skills
• Disciplined approach towards Service Level Agreement adherence and minimising
  Mean Time to Resolve (MTTR)
• Willing to embrace core business values demonstrated by day-to-day work ethic
• Analytical and disciplined approach to problem-solving
• Must be a team player with ability and interest in participating in new projects and helping other departments within the company
• Must be flexible in relation to working hours
• Positive approach to the day-to-day

#LNET #LI-Hybrid #LI-MID #NIJOBS

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

UK - City Quays - Belfast

About Us

Connecting clients, communities and colleagues for sustainable growth

TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities.

Work with us

Joining TP ICAP puts you at the heart of markets that matter.

You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success.

More about us

TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.

Connections are at the heart of what we do. We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow.

Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.

And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people.

Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It’s what makes TP ICAP a mainstay in the global markets, now and in the future.