Senior Production Support Engineer

Directorio Verde; City Of London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic L3 Production Support professional to join its front-office operations in London. This role is vital for ensuring seamless trading system functionality and requires a proactive individual adept at troubleshooting and debugging complex issues. You will engage with senior stakeholders, drive strategic fixes, and contribute to a knowledge repository, all while thriving in a fast-paced environment. If you have a passion for problem-solving and a desire to make a significant impact, this opportunity is perfect for you.

Qualifications

• 6-10 years of experience, including 3-5 years in an L3 role.
• Proficiency in object-oriented programming and strong debugging skills.

Responsibilities

• Provide end-to-end production support for trading systems.
• Debug and troubleshoot technical issues efficiently.
• Communicate effectively with senior stakeholders.

Skills

Java

C++

Python

Debugging

Troubleshooting

Communication Skills

Job description

Role: L3 Production Support – Front Office Role

Location: London, UK

Experience level: 6-10 yr (of which, candidate should have 3-5 yr of experience in L3 role)

Coder pad test: Yes

Skill set:

• Strong and Proficient hands-on skills in at least one object-oriented programming language - Java, C++, Python
• Excellent Communication skills

Job Description:

We are seeking a dynamic and skilled professional to join AppBank Global Currency & Emerging Market (GCEM) L3 Production Support team in London. This role is integral to our front-office operations, requiring a proactive, hands-on individual who can operate in a fast-paced and challenging environment.

Key Responsibilities:

• Provide end-to-end production support for trading systems, applications ensuring seamless front-office operations.
• Debug and troubleshoot technical reported system/user issues efficiently, minimizing impact on business operations.
• Analyze incidents, identify root causes, and implement preventive measures.
• Engage in frequent problem management, ensuring long-term stability of systems.
• Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions.
• Be ready to transform support, drive effort reduction, strategic fixes, build knowledge repository, shift left and more.

Required Skills and Qualifications:

• Proficiency in at least one object-oriented programming language (e.g., Java, Python).
• Strong debugging and troubleshooting skills, with the ability to solve complex technical issues.
• Excellent communication skills to collaborate with stakeholders at all levels.
• Experience in a dynamic, high-pressure work environment.
• Prior experience supporting front-office systems is highly desirable, but candidates must demonstrate a willingness to embrace the challenges of such a role.