Senior Product Support Manager

Prattwhitney; Crawley; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

RTX is seeking an experienced Technical Solutions Engineer to support the design, delivery and ongoing performance of aviation ground-network and communication solutions in Crawley. This hybrid role blends pre-sales technical support, solution development and project delivery.

You will work closely with customers and cross-functional teams to resolve complex technical challenges, strengthen service reliability and identify opportunities to enhance our solutions.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology or related discipline with at least five years of relevant experience; or advanced degree with at least three years of relevant experience; or nine years of relevant experience in absence of a degree.
• Foundational knowledge of networking concepts, telecommunications circuits and IP-based systems.
• Experience in technical troubleshooting, systems support or operational engineering.
• Strong written and verbal communication skills with the confidence to engage directly with customers.
• Ability to analyse data, identify anomalies and communicate evidence-based conclusions.

Responsibilities

• Provide pre-sales technical expertise for requests for proposal, pricing exercises and customer solution design.
• Develop practical technical solutions addressing customer requirements and supporting project delivery.
• Investigate service faults, identify root causes and implement corrective actions.
• Analyse performance data and translate findings into clear technical conclusions.
• Coordinate on-site implementations and provide customer support when required.
• Identify opportunities to introduce additional services and optimise existing solutions.

Skills

Networking concepts

Troubleshooting

Customer engagement

Data analysis

Communication skills

Education

Bachelor's degree in Engineering or related field

Tools

Cisco routers

Cisco switches

Firewalls

Job description

Date Posted: 2026-09-22 Country: United Kingdom Location: Crawley, West Sussex Position Role Type: Hybrid Technical Solutions Engineer – Aviation Networks Location: Crawley Work arrangement: Hybrid

Shape the future of connected aviation At RTX, the world’s largest aerospace and defence company, 185,000 people are united by a shared purpose: solving some of the world’s most complex challenges. Through our market‑leading businesses, world‑class operations and continued investment in research and development, we push the boundaries of science to help connect and protect our world.

Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Our technologies help make air travel safer, more connected and more efficient.

We are looking for an experienced Technical Solutions Engineer to support the design, delivery and ongoing performance of aviation ground‑network and communication solutions. This is a varied, customer‑facing role spanning pre‑sales technical support, solution development, fault investigation, service improvement and project delivery. You will work closely with customers and cross‑functional teams to resolve complex technical challenges, strengthen service reliability and identify opportunities to enhance our solutions.

What You Will Do

• Provide pre-sales technical expertise for requests for proposal, pricing exercises and customer solution design.


• Develop practical technical solutions that address customer requirements and support successful project delivery.


• Investigate service faults, identify root causes and help implement effective corrective and preventative actions.


• Analyse operational and service-performance data, identify anomalies and translate findings into clear technical conclusions.


• Contribute to service reviews and present performance metrics and technical updates during customer Quarterly Business Reviews.


• Coordinate technical implementation activities and provide on-site customer support when required.


• Identify opportunities to introduce additional services, optimise existing solutions and deliver cost savings.


• Support the development, testing and continuous improvement of products and technologies.


• Assist with the staging, tracking and management of technical equipment and inventory.


• Provide technical support across the wider business and assist Telecom Management with regional enquiries.


• Share your expertise through internal training, mentoring and support during periods of high demand.

What You Will Learn

• Designing aviation ground-network solutions from pre-sales through implementation.


• Troubleshooting complex technical issues and conducting structured root‑cause analysis.


• Working with aviation messaging platforms and IP-based network technologies.


• Using data to evaluate service performance and recommend improvements.


• Presenting technical information and performance metrics to customers and senior stakeholders.


• Coordinating on-site implementations and working across multiple technical and business functions.


• Identifying opportunities to improve service reliability, efficiency and customer value.

Qualifications You Must Have

• You will normally have one of the following: A bachelor’s degree in Engineering, Computer Science, Information Technology or a related discipline, together with at least five years of relevant experience; or An advanced degree in a related field and at least three years of relevant experience; or In the absence of a degree, at least nine years of relevant professional experience.


• You will also bring:
  
  
  
  • Foundational knowledge of networking concepts, telecommunications circuits and IP-based systems.
  
  
  • Experience in technical troubleshooting, systems support or operational engineering.
  
  
  • Strong written and verbal communication skills, with the confidence to engage directly with customers.
  
  
  • The ability to analyse data, identify anomalies and communicate clear, evidence‑based conclusions.
  
  
  • Strong organisational skills and the ability to manage competing priorities across multiple teams.
  
  
  
  

Qualifications We Prefer

• Five or more years of experience in network engineering, aviation communication systems or technical solution development.


• Familiarity with aviation ground networks, ACARS, ATN, AMQS or related aerospace messaging systems.


• Experience supporting pre-sales technical engagements, pricing proposals or RFP responses.


• A background in fault investigation, root‑cause analysis, problem management or service‑review processes.


• Knowledge of Cisco routers, switches and firewalls, together with equipment‑staging and inventory‑control practices.


• Experience delivering on-site technical support or customer implementations.


• Project coordination or project management experience; PMP or a similar qualification would be an advantage.


• A track record of identifying service improvements, cost‑saving opportunities or solution optimisations.

Why Join Us?

This is an opportunity to work at the intersection of aviation, networking and customer solutions. You will contribute to services that keep the global aviation industry connected while gaining exposure to complex technologies, international customers and cross‑functional projects. You will join a collaborative environment where your technical judgement, ideas and ability to solve problems will make a visible difference.

If you are a technically curious problem‑solver who enjoys working with customers, investigating complex issues and turning requirements into dependable solutions, we would like to hear about you.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry‑leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push boundaries. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.