Senior Product Owner Voice
GSK
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Job summary
GSK seeks a Senior Product Owner for Voice to own the backlog and roadmaps for its voice and collaboration platform. You will work with engineering daily to deliver increments, map backlog items to strategy and OKRs, and measure adoption and outcomes rather than just outputs.
The role sits in the platform team with clear product decision rights on backlog order and acceptance, collaborating across platform strategy, architecture, and reliability domains to ensure delivery excellence.
Qualifications
- Backlog ownership in platform or infrastructure context.
- Translating business needs into clear requirements for engineering teams.
- Experience with OKRs and measuring adoption over features.
Responsibilities
- Own and prioritise the product backlog by value, risk and reliability.
- Link backlog items to strategy and OKRs and measure outcomes.
- Translate needs into clear user stories for engineering.
- Collaborate daily with engineering to refine, plan, and accept increments.
- Balance new capability with reliability and agree on SLOs and budgets.
Skills
Education
Tools
Job description
Why Us! At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together. We're proud to be leading a healthcare revolution, and we're looking for people who can help us deliver on our ambition.
The Product Owner owns the backlog and roadmap for GSK's voice and collaboration product, translating what GSK teams need into prioritised work and maximising the value the platform delivers to the teams that consume it. The role works daily with engineering to deliver increments and accept completed work, links every backlog item to strategy and OKRs, and measures adoption and outcome rather than output. The role sits inside the platform team and holds genuine product decision rights over backlog order and acceptance. Platform strategy and the multi-year roadmap sit with the Platform Manager, domain demand and sequencing sit with the Domain Portfolio Manager, technical design and standards sit with the Platform Architect, and the reliability bar sits with Reliability Engineering.
- Own and prioritise the product backlog by value, risk and reliability, applying lean portfolio principles rather than fixed project plans.
- Link every backlog item explicitly to GSK D&T strategy and domain OKRs, and measure the outcome with a named metric.
- Translate consumer needs and business outcomes into clear requirements and user stories that engineering can act on without further interpretation.
- Work daily with the engineering team through refinement, planning and review, and accept completed increments against agreed criteria.
- Balance new capability against the reliability bar, agreeing SLOs and error budget impact with Reliability Engineering before committing to work.
- Use AI tooling to accelerate discovery, backlog refinement and requirement drafting, and record where AI-assisted output has been reviewed before acceptance.
- Measure product adoption, self-service uptake and value delivered, and iterate the roadmap on that evidence rather than on stakeholder volume.
- Steer delivery with flow metrics such as throughput, cycle time and work in progress, and act on them rather than reporting them.
- Manage consumer demand and stakeholder expectations, saying no with a reason where an item does not compete on value.
- Manage supplier-delivered components within the product, holding partners to the same acceptance criteria and reliability standards as internal work.
- Contribute the product view into the domain roadmap held by the Platform Manager and the portfolio view held by the Domain Portfolio Manager.
- Hold the boundaries with the Platform Manager on platform strategy, the Platform Architect on technical design and standards, and Reliability Engineering on the reliability bar.
- Degree in a technology, engineering or business discipline, or equivalent practical experience (e.g., Computer Science, Information Systems, Engineering).
- Agile or product certifications desirable (e.g., Certified Scrum Product Owner, SAFe Product Owner / Product Manager).
- Experienced in product ownership or product management, including owning a backlog in a platform or infrastructure context.
- Practical experience of lean or agile backlog management, including prioritisation by value and risk rather than by request order.
- Track record of translating business needs into requirements that engineering teams could deliver without repeated clarification.
- Experience working to OKRs and measuring adoption or value delivered rather than features shipped.
- Experience steering with flow metrics and acting on delivery predictability data.
- Experience managing stakeholders and declining requests with a defensible reason.
- Exposure to AI tooling used for discovery, backlog refinement or requirement drafting.
- Experience delivering voice or collaboration capabilities as a Product Owner or equivalent member of an Agile team.
- Capability in Team Backlog prioritisation, story definition, acceptance criteria, Planning Interval events and iteration execution.
- Evidence of delivering voice improvements that increased adoption, service quality or reliability.
- Product Owner qualification, such as SAFe Product Owner/Product Manager or Certified Scrum Product Owner.
- Experience with Cisco Webex, Microsoft Teams, contact centre or cloud calling.
- Experience using Jira, Azure DevOps or a similar backlog management tool.
- Decisiveness on backlog order, including the confidence to sequence against value rather than seniority of the requester.
- Clear written communication, since requirements and acceptance criteria are the role's primary output.
- Enough technical literacy to challenge engineering estimates and understand reliability trade-offs.
- Comfort with data as the basis for roadmap change rather than stakeholder pressure.
- Collaborative habit with architecture and reliability colleagues who can veto on standards grounds.
This is a hybrid role, with a min of 2/3 days a week onsite at our central London HQ. Fully remote working is not available.
You are practical, inclusive and open to feedback. You bring technical understanding and strong empathy for users. You work in active voice and keep communication simple. You support colleagues and help teams make confident, evidence-based decisions. You want to grow your product and security skills while delivering outcomes that matter.
You will join a supportive team that values clear communication and practical problem solving. You will have access to learning and development to grow both technical and leadership skills. Your work will support technology that enables critical work across the company and helps improve healthcare outcomes.
- Automation Technology
- Cloud Based Services
- Computer Programming
- Configuration Management (CM)
- IP Address Management (IPAM)
- Load Balancers
- Network Design
- Operational Technology (OT)
- Packet Switching
- Security Engineering
- Software-Defined Networking
- Wide Area Network (SD-WAN)
- System Monitors
- Wireless System Design
- Zero Trust Architecture
Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at UKRecruitment.Adjustments@gsk.com where you can also request a call. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive.
Closing Date: 4th November 2026
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