Senior Product Manager - recall

RAC; Walsall; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Owning It Together Share Scheme

RAC Ultimate Breakdown Service (free)

Car salary sacrifice scheme

25 days annual leave

Pension with matched contributions

Life assurance 4x salary

24/7 confidential support

Orange Savings discount portal

Colleague Share Scheme after probation

Job summary

RAC is seeking a Senior Product Manager to lead the Recall product within its SMR business. Based in either Bradley Stoke or Walsall, this hybrid role shapes strategy, partnerships and customer journeys to deliver measurable commercial value.

You will own the product roadmap, drive innovation, and scale the proposition across an ecosystem of partners and suppliers, partnering with senior leaders to translate strategy into deliverable solutions.

Qualifications

• Proven PM experience in technology, digital, data-led or platform environments.
• Experience launching and scaling products from concept through delivery and optimisation.
• Strong stakeholder management with ability to influence at all levels.
• Excellent communication and presentation skills.
• Experience working in Agile environments with cross-functional leadership.
• Commercially aware with a focus on outcomes and customer value.

Responsibilities

• Define product vision, strategy and roadmap aligned to business objectives.
• Lead the ongoing development and scaling of the Recall product and services.
• Partner with senior leaders, operational teams, technology and external stakeholders to translate requirements into solutions.
• Prioritise features based on customer value, business benefit, feasibility and delivery timelines.
• Drive cross-functional collaboration across engineering, UX/UI, operations and commercial teams.
• Ensure seamless integration of new capabilities into existing systems and journeys.
• Define KPIs and use data to continuously improve performance.
• Manage risks, dependencies and delivery blockers to ensure outcomes.
• Act as the voice of the customer while balancing commercial objectives.

Skills

Product management

Agile methodologies

Stakeholder management

Communication skills

Data-driven decisions

Commercial focus

Automotive/mobility experience

Job description

We're looking for an ambitious and commercially minded Senior Product Manager to lead the continued development and scaling of our Recall product within our growing SMR business.
This is a pivotal role where you'll define and communicate a compelling product vision, build and execute a clear roadmap, and deliver measurable value for both customers and the business. Having successfully established the foundations of the Recall proposition, we're now entering an exciting phase of growth and expansion. You'll play a key role in scaling the operation, shaping new customer journeys, driving innovation, and expanding integration across a wider ecosystem of partners and suppliers.
Working across a broad range of stakeholders, you'll be responsible for translating strategic objectives into actionable plans, ensuring delivery at pace while maintaining a relentless focus on quality, customer outcomes, and commercial impact.
This is more than a product management role. It's an opportunity to take ownership of a growing product, shape its future direction, and play a significant role in scaling a strategic business proposition. You'll have visibility with senior leadership, influence key business decisions, and help create innovative solutions that deliver meaningful value for customers and partners alike.
Based in either our Bradley Stoke or Walsall office; this is a hybrid working role (minimum 2 days per week in office)

What You'll Be Doing

• Define and communicate a clear product vision, strategy, and roadmap aligned to business objectives.
• Lead the ongoing development and scaling of the Recall product and associated services.
• Partner with senior leaders, operational teams, technology teams, and external stakeholders to gather requirements and translate them into deliverable solutions.
• Prioritise product features and initiatives based on customer value, business benefit, technical feasibility, and delivery timelines.
• Drive cross-functional collaboration across engineering, UX/UI, operations, and commercial teams.
• Ensure seamless integration of new capabilities into existing systems, processes, and customer journeys.
• Define product KPIs and success measures, using data and insights to continuously improve performance.
• Manage risks, dependencies, and delivery roadblocks to ensure successful outcomes.
• Act as the voice of the customer while balancing commercial objectives and operational efficiency.

What We're Looking For

• Proven experience as a Product Manager within a technology, digital, data-led, or platform environment.
• Demonstrable experience defining, launching, and scaling products from concept through to delivery and optimisation.
• An exceptional stakeholder manager, capable of building trusted relationships and influencing at all levels of the organisation.
• Strong communication and presentation skills with the ability to articulate a compelling vision and bring others on the journey.
• Experience working within Agile environments and leading cross-functional teams.
• Commercially aware with a strong focus on outcomes, customer value, and business growth.
• Strong analytical and problem-solving skills, using data to inform decisions and measure success.
• Experience within automotive, fleet, logistics, mobility, or B2B2C businesses would be advantageous.

As an Senior Product Manager at RAC, you’ll get benefits that go the extra mile

• Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
• Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
• Time Off That Matters - enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
• Financial Security & Perks -pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
• Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
• Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

Why RAC?

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Ready to make a difference? Your next career move starts here.