Senior Product Manager - Payments Product and Innovation · London ·

Collinson Group; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Product Manager to lead the payments strategy for both consumer and B2B transactions. This pivotal role involves optimizing internal payment systems and managing key partnerships to deliver secure and innovative payment solutions. You will drive a high-performing team to enhance customer engagement and revenue growth through data-driven strategies and agile methodologies. If you are passionate about shaping the future of global payments and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Extensive experience in global payments and fintech with focus on consumer payments.
• Strong knowledge of fraud prevention, risk management, and regulatory compliance.

Responsibilities

• Define and execute a comprehensive payments strategy balancing user experience and compliance.
• Oversee internal payment infrastructure ensuring seamless transaction processing.

Skills

Global payments experience

Consumer payments expertise

B2B transactions knowledge

Payment orchestration

Fraud prevention skills

Agile methodologies

Data-driven decision-making

Problem-solving abilities

Stakeholder management

Analytical mindset

Tools

Payment gateways

API integrations

POS systems

Job description

London (Hybrid)

Permanent

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,300 lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

Role Purpose

As Senior Product Manager – Payments, you will define and execute the product strategy for key elements of our customer payment experience, driving business goals such as conversion, revenue growth, and customer engagement. This role focuses on both consumer and B2B payments, with an emphasis on seamless, secure, and scalable payment solutions across digital and physical touchpoints.

You will own and optimize Collinson’s internal payment systems while managing key external partnerships with PSPs, Acquirers, payment orchestration, fraud prevention, and observability providers. In addition, you will oversee payment risk and fraud management, ensuring regulatory compliance and enhancing payment security.

Leading a high-performing product team, you will drive innovation, alignment with market needs, and seamless execution, leveraging data-driven decision-making, agile methodologies, and deep payments expertise to create exceptional payment experiences for our customers.

Key Responsibilities

1. Payments Strategy & Execution
2. Define and execute a comprehensive payments strategy, balancing consumer experience, revenue optimization, and compliance.
3. Own and manage Collinson’s internal payment infrastructure, ensuring seamless transaction processing.
4. Oversee Consumer and B2B payment experiences, with a focus on digital wallets, mobile payments, BNPL (Buy Now, Pay Later), and subscription-based recurring payments.
5. Develop and optimize omnichannel payment solutions, including POS, in-app, and web transactions.
6. Stay up-to-date with payment industry advancements and trends, identifying opportunities to improve payments experiences.
7. Lead cross-functional payments team to ensure successful realization of payments strategy.

1. Partnerships & Integrations
2. Lead sourcing and management of external partnerships with payment service providers (PSPs), acquiring banks, card networks (Visa, Mastercard, Amex), and alternative payment method (APM) providers.
3. Collaborate with orchestration platforms to streamline global payment routing, retries, and conversion optimization.
4. Integrate with fraud prevention providers, implementing real-time risk assessment and fraud mitigation tools.
5. Work with observability partners to ensure real-time monitoring, reporting, and payment analytics for proactive issue resolution.

1. Payment Risk & Fraud Management
2. Oversee payment security, fraud prevention, and risk mitigation strategies across all payment channels.
3. Ensure compliance with PCI DSS, PSD2, Strong Customer Authentication (SCA), AML, and cross-border payment regulations.
4. Optimize authorization rates while reducing fraud, chargebacks, and transaction failures.

1. Analytics & Optimization
2. Utilize payment data and insights to optimize transaction success rates and reduce costs.
3. Develop A/B testing frameworks for payment flows, improving conversion rates and user experience.
4. Stay ahead of emerging payment trends, fintech innovations, and regulatory changes to drive continuous improvement.

Required Skills

1. Extensive experience in global payments, fintech, or financial services, with a strong focus on consumer payments and B2B transactions.
2. Proven track record of building and scaling successful consumer-facing digital products.
3. Expertise in payment orchestration, PSPs, acquiring/issuing, card networks (Visa, Mastercard, Amex), and alternative payment methods (APMs).
4. Strong knowledge of subscription billing, recurring payments, tokenization, and chargeback reduction.
5. Deep understanding of fraud prevention, risk management, and regulatory compliance (PCI DSS, PSD2, AML, SCA, cross-border transactions).
6. Experience in POS systems, omnichannel payments, digital wallets, BNPL, and mobile payment solutions.
7. Strong expertise in agile methodologies, OKRs, rapid prototyping, and data-driven decision-making.
8. Skilled in API-based payment integrations with third-party providers, payment gateways, and fraud prevention platforms.
9. Ability to own and drive product roadmaps while aligning with business priorities and market opportunities.
10. Exceptional communication, stakeholder management and cross-functional collaboration skills.
11. Strong analytical mindset, with experience in data analysis, market research, and business case development.
12. Skilled in mentoring and leading product teams to deliver high-impact results.
13. Excellent problem-solving, decision-making, and prioritization abilities.

Why join us?

At Collinson, you’ll have the opportunity to shape the future of global payments, leading both internal payment systems and external partnerships to drive seamless, secure, and innovative transactions. With a strong emphasis on consumer payments, fraud prevention, and payment risk management, this role is pivotal in delivering cutting-edge digital payment solutions that enhance the customer journey.

If you’re passionate about scaling payment solutions, optimizing transaction flows, and driving digital payment innovation, we’d love to hear from you.

If you need any extra support throughout the interview process, then please email us at [e-mail]